Front Desk Coordinator - WestBridge : Job Details

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Description

The Front Desk Coordinator serves as the face of our organization and is responsible for greeting all visitors and answering the main phone line for WestBridge. The Front Desk Coordinator maintains a welcoming and friendly attitude while managing a variety of administrative support tasks for the Administrative team and across the organization. This role requires a strong emphasis on providing excellent customer service and reliability.

The Front Desk Coordinator is a full-time, in-person position with a schedule of 8am-4:30pm, Monday-Friday.

Responsibilities

* Provides exceptional customer service at the front desk by answering and transferring incoming calls.

* Coordinates with leadership team regarding day-to-day office operations.

* Manages and monitors Office building access for the front door.

* Greets and serves as the first point of contact for participants, family members and other visitors as they arrive at the Front Door.

* Maintains a welcoming and professional presence in the waiting area and on the phone.

* Manages booking of conference rooms and Zoom lines on behalf of WestBridge staff.

* Receives and distributes mail, package shipments, and deliveries. Also arranges for shipping and mailing envelopes and packages.

* Schedule WestBridge participants for internal psychiatric appointments.

* Ensures office workspace and common areas are clean, safe and organized.

* Manages organization maintenance request system and works with Facilities Manager and Financial Controller to insure satisfactory completion of requests

* Complete supportive administrative tasks such as logging invoices for the accounting/finance department.

* Files documents as needed.

* Manages inventory of kitchen and office supplies. Prepares list of needed items for approval and assists with ordering as needed.

* Provides assistance with planning and preparing WestBridge events as needed

* Provides administrative assistance to all WestBridge Teams as needed.

* Works with supervisor to identify process improvement and efficiency opportunities within the organization.

* Participates in special projects on an ongoing basis.

* Attendance at a portion or all of our annual Family Weekend of Hope event is required for all WestBridge staff regardless of position or schedule

* Regular attendance and punctuality is required.

* Performs other duties as assigned.

Requirements

* Associates Degree and/or two years related experience or training.

* Ability to present in a professional, friendly and enthusiastic manner.

* Knowledge of rules and regulations governing confidentiality.

* Experience using business software applications including Microsoft Word, Excel, Outlook, SharePoint, and QuickBooks.

* Strong organizational skills.

* Ability to demonstrate strong attention to detail.

* Ability to approach problems from a solution focused perspective.

* Ability to present information in an organized manner to co-workers and management.

* Successful pre-employment drug screen with negative results is required.

Our Excellent Benefits Include:

* Generous paid time-off which includes 3 weeks of vacation per year, plus 5 sick days, 7 holidays, 1 personal day, and 1 volunteer day (vacation accrued bi-weekly).

* Anthem HMO medical insurance.

* Ameritas dental insurance.

* Delta vision insurance.

* For anyone eligible to participate in a Health Savings Account, Westbridge will contribute $116.67 per month for single coverage and $233.34 per month for family coverage.

* Basic Short-Term Disability and Long-Term Disability 100% covered by Westbridge.

* $50,000 of basic Life Insurance 100% covered by Westbridge.

* Employee Assistance Program with up to 3 free visits/consultations per year per qualified issue

* An annual Staff Development fund in which Westbridge will pay up to $1,000 towards job-related continuing education costs, training programs, and professional conferences.

* One professional membership and one professional licensure per year paid fully by Westbridge.

* A Wellness Reimbursement of up to $200 your first year of employment for qualified personal wellness initiatives, including gym memberships, healthy meal kit delivery services, and more!

* Empower 401(k) available for employee contribution 60 days post hire plus a 50% employer match after one year of service, toward up to 10% of the employee contribution.

WestBridge does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you are a motivated individual with a passion for providing outstanding service in a dynamic environment, we encourage you to apply for this rewarding position.