Front Desk - Eye Care Partners : Job Details

EyeCare Partners is the nations leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com. ESSENTIAL DUTIES AND RESPONSIBILITIES Oversee and maintain day to day office operations, including patient services staffing, coverage, deposit, inventory supplies, training and discipline. Assist Patient Coordinators with meeting and greeting patients entering the office. Explain check in procedures, copy insurance cards and schedule appointments. Display professional appearance to public at all times. Assist Patient Coordinators with updating and inputting practice management information regarding patients (i.e. insurance, address, phone, etc.). Take co-pays and payment on accounts. Be completely familiar with Patient Management System and procedures for appointment types and recalls. Train Patient Coordinators on proper procedures. Establish tracking tools to measure and monitor. Motivate staff to achieve established goals. Assists clinical providers staff with any questions, etc. relating to front desk. Train staff and establish measurements to ensure excellent patient service and internal support service to doctors and technical staff. Motivate Patient Coordinators to reach new heights in service excellence. Ensure efficient and effective office flow for patients and doctors. Supervise Patient Coordinators, including but not limited to coordinating employees schedules. Hire, counsel, and terminate site employees with involvement of Patient Coordinator Manager and Human Resources. Collaborate with patient services manager to develop and implement plan to effectively cross train staff on check in / checkout. Other duties as assigned. SUPERVISORY RESPONSIBILITY Responsible for the overall direction, coordination and evaluation of the Patient Services department. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Direct or indirect responsibilities include interviewing, hiring and training team members, planning, assigning and directing work, appraising performance; rewarding and disciplining team members. Addresses team member issues and concerns, facilitates conflict resolution. DIRECT REPORTS Incumbent is responsible for providing supervision and leadership to staff in the following job titles: Patient Coordinator JOB QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. EDUCATION AND/OR EXPERIENCE High school graduate with coursework in computers. Bachelors degree preferred. At least two years previous medical office administration experience required. Must have good computer skills and ability to handle multiple projects at once. Supervisory experience a plus. CERTIFICATES, LICENSES, REGISTRATIONS N/A Location: Work takes place in a normal office environment. Travel to other CVP locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards. Exposure: Works in normal office environment during normal business hours. Will occasionally work additional time if needed. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies. Equipment: The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Word, Excel and Access. Other equipment may be used as needed. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment. EyeCare Partners are equal opportunity/affirmative action employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status on the bottom of every job description team. Employment Type: Full Time