Front Desk - Express Employment : Job Details

Top Job Located in Redmond, OR Salary: $24Front Desk Location: Redmond, OregonPosition Type: Full-time, 7:30am-4pm Salary: $24 per hourFront Desk/Service SchedulerJob PurposeThis position is responsible for answering high volume calls, scheduling service appointments and dispatching emergency service calls.He/ She provides excellent customer service to their clients, contractors, and vendors; produces quality, accurate work while maintaining efficiency and follows the standards of practice set in place.The Front Desk/Service Scheduler is able to handle a high volume of calls and efficiently answer multi line phone. This person is detail oriented, proficient in data entry, can handle a high volume fast paced work environment, possesses active listening skills and the ability to organize information in a timely manner; communicates well with the team, takes direction well, and provides feedback for improvement. Supports the team by completing a variety of office tasks as assigned. Attention to detail is a must for this position.All employees are required to comply with the safety program. Employees should always conduct themselves in a safe manner to ensure their health and safety as well as their colleagues. Employees are required to attend monthly meetings that include safety trainings. Employees are expected to have a comprehensive understanding of the safety policies as outlined in the safety manual.Responsibilities

Provides the highest standard of service to clients, contractors, and vendors.

Scheduling: Is capable of scheduling service appointments for residential and commercial customers. Can dispatch and handle emergency calls per the SOP set forth.

Phones: Efficiently answers multi-line phone system, politely putting customers on hold and managing several lines simultaneously. Accurately records the information on the provided sheets and inputs that information into the Salesforce system.

Appointment confirmation: Performs call ahead 2 days in advance confirming appointments on the upcoming schedule and making adjustments accordingly.

Complies with safety policies and standards and supports the safety culture.

Specific Measures of Success

Scheduling: efficiently schedules service calls grouping them together in a logical order by area to conserve time and gas.

Scheduling accuracy: accurately gathers all necessary information and CC info ( if necessary) to provide details in service appointments to technician.

Call Ahead: Performs call ahead in a timely manner and adjusts schedule filling in gaps where necessary.

Communication: Clear and effective communication with fellow employees, management, customers, and vendors.

Actively participates in safety culture and maintains safe days board.

Other: complete other office tasks as assigned with accuracy

To apply, please call Natasha at 541-###-####We look forward to hearing from you!#3124osExpress Office: Bend 296 Southwest Columbia Street Suite BBend, OR 97702