Front Desk Reception- Sheraton Imperial Raleigh Durham Airport/RTP - Concord Hospitality Enterprises Company : Job Details

As a Front Desk Clerk or Guest Services Clerk you are responsible for giving our guests the best hospitality experience, they can have by: - Assisting guests efficiently, courteously and professionally at all times. - Maintaining a high level of service and hospitality. - Promptly and effectively dealing with guest concerns or issues and see all are met to satisfaction in timely manner. - Posting guest charges, collect payments and follow all cash handling procedures as required by Concord. - Handling guest mail and messages with respect to privacy and professionalism. - Being knowledgeable of the hotel brand and various programs (travel programs, special offers). - Being a great communicator to various departments and management on guest comments and concerns. - Responding quickly to incoming calls, lobby visitors and team members needing front desk assistance. - Having full knowledge of hotel safety and emergency procedures. Here are some reasons our associates like working for us: B...Front Desk, Hospitality