Front Desk Receptionist - Aston Carter : Job Details

Front Desk Receptionist

As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring a smooth operational flow within the community health clinic. The clinic, an FQHC (Federally Qualified Health Center) provides primary healthcare, dental and mental health services.

Responsibilities:

Greet and assist patients with professionalism and courtesy.

Manage phone calls, schedule appointments, and maintain an organized appointment calendar.

Collect and verify patient information, insurance details, and other confidential documentation.

Facilitate patient check-in and check-out process efficiently.

Provide accurate information to patients regarding services, policies and procedures.

Collaborate with medical/dental staff to coordinate patient care and address inquiries.

Requirements :

Associates Degree or Business Institute Certificate

Fluent in English and Spanish.

Professional communication and customer service skills

Strong organizational abilities and attention to detail

Proficiency with Microsoft office software

Ability to work onsite 8:30am 5:30pm Monday Friday

Comfortable with providing translation services in Spanish for patients and staff.

Preferred:

At least two years prior administrative/call center/customer service experience

Experience with administration of electronic medical records (EMR) - EPIC

Exposure/experience with medical terminology and provider billing practices

Demonstrated understanding of HIPAA regulations

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] ( [email protected]) for other accommodation options.