Front Desk Representative - Primary Health Care Center of Dade : Job Details

Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

Job Summary We are seeking a dedicated and friendly Front Desk Representative to join our team at Primary Healthcare Centers (PHC). As the first point of contact for patients and visitors, this role plays a vital part in creating a welcoming, professional, and compassionate environment. The Front Desk Representative supports our mission of providing high-quality, accessible, and patient-centered healthcare to the communities we serve by ensuring seamless patient interactions, efficient appointment scheduling, and accurate administrative support.

Key Responsibilities:

Provide a warm, friendly, and professional greeting to all patients and visitors, ensuring a positive first impression.

Uphold PHC's commitment to compassionate and high-quality healthcare by assisting patients with professionalism and empathy.

Maintain a clean, organized, and welcoming front office, waiting room, and reception area.

Answer and route incoming calls, take detailed messages, and assist patients with general inquiries.

Collect payments, verify insurance information, and update patient demographic data.

Schedule and reschedule appointments while informing patients of necessary updates or required documentation.

Conduct interviews for sliding scale patients and ensure accurate documentation.

Run daily reports, balance day sheets, and prepare cash deposits.

Assist patients with medical assistance applications, ensuring proper completion, processing, and notification.

Manage incoming medication shipments, log details, and coordinate patient pickup.

Ensure timely and accurate documentation in the electronic medical record (EMR) system.

Adhere to HIPAA, OSHA, and organization-specific guidelines and protocols.

Cross-train in other front desk roles to support team flexibility and coverage.

Participate in training sessions and contribute to maintaining a Patient-Centered Medical Home environment.

Address patient inquiries or concerns promptly and professionally, offering solutions or rescheduling options when necessary.

Qualifications:

Strong interpersonal and communication skills with a focus on customer service.

Proficiency with EMR systems and basic office software.

Ability to handle cash transactions and balance daily financial reports.

Excellent organizational skills and attention to detail.

Familiarity with insurance verification and medical documentation processes is a plus.

Join Our Team: As a valued member of our Patient Services Team, you will be an essential part of PHC's mission to provide high-quality, affordable healthcare with compassion and respect. Your role will help ensure that every patient receives the support they need in a welcoming and efficient environment.