Front Desk-Scheduler Oro Valley - Arizona Blood and Cancer Specialists : Job Details

Our practice is built on a foundation of clinical excellence, compassionate support, and commitment to helping our patients through very difficult times in their lives. Every member of our team shares and is dedicated to our common goal of improving our patients' experience, lives and outcomes. This ambitious and important goal is what motivates the selfless, collaborative, courageous and exceptional people who make up our organization. Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. Job Description: Arizona Blood and Cancer Specialists is built on a foundation of clinical excellence, compassionate support, and commitment to helping our patients through challenging times in their lives. While the education and experience of our physicians and healthcare team enable us to provide the best possible care, it is our dedication to seek ways to improve our patient's experience and outcomes, that sets us apart. We're on a mission to improve the lives of everyone living with cancer. This ambitious and important goal is what motivates the selfless, collaborative, courageous and exceptional people who make up our growing organization. We share a common philosophy about how we treat patients; it's not enough to think of those we care for as just patients. All are unique people and that is why we tailor treatments that are as individual as the patients we treat. This is an exciting time to join our practice. We are looking for talented and highly motivated individuals who demonstrate a natural desire to be part of the meaningful work of caring for our patients. Arizona Blood and Cancer Specialists is a proud partner of OneOncology. OneOncology partners access the latest cancer research and treatment options to provide the best care for our patients close to home. This collaboration is driving the future of cancer care through a physician-led, data-driven, technology-powered, and patient-centric model improving the lives of everyone living with cancer. Help us realize our mission and be a vital part of our continued success! Responsibilities:

• Promptly acknowledge patients and visitors
• Completes patient check-out including scheduling future appointments.
• Obtains pertinent patient data, pre-certifications and insurance authorization to schedule imaging studies, diagnostic tests or outside referrals.
• Coordinates scheduling of tests/procedures with patients and informs patients of special instructions prior to appointment/procedure.
• Works directly with the provider and serves as the point person when the provider needs to contact a referring physician, specialist, patient, hospitalist, lab, etc.
• Serves as the point person when a patient has a question for the doctor during business hours.
• Answers phones, routes call to the appropriate staff, and accurately documents/relays messages
• Documents in the EHR where patients are sent for outside tests etc. to ensure clear direction for the medical records department to obtain results.
• Manages providers schedules and work with site manager/coordinator to resolve scheduling conflicts.
• Notifies provider of cancelled, missed or re-scheduled appointments.
• Performs other duties as assigned that facilitate efficient patient workflow and timely patient care.

Qualifications:

• High School diploma or equivalent
• 1+ years of scheduling experience in a busy medical clinic, preferably hematology oncology clinic
• Familiar with medical terminology, procedures, and diagnoses
• Ability to prioritize and manage multiple tasks in a stressful environment while providing positive interactions with patients and outside entities.

A division of One Oncology, we are an equal opportunity employer, and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.