Front Desk Staff - YMCA of Ottawa Illinois : Job Details

Job Title: Front Desk Staff FSLA Status: non-exempt Job Status: Part-time Pay: $15/hr Requirements We are looking for flexible and dedicated staff to join our team here at the Ottawa YMCA.

• Must have open flexibility to work
  • Afternoons
  • Evenings
  • Weekends
• Must have excellent customer service and proficiency in computer systems.

ESSENTIAL FUNCTIONS

• Be responsible for enforcing facility rules.
• Maintain order in lobby area.
• Be responsible for making sure members and guests are greeted as they enter the building and that they are scanning in if members or signing in on log sheet if a guest or spectator.
• Report unsafe conditions immediately to supervisor or other person of responsibility if your immediate supervisor is not available.
• Follow all YMCA policies, rules, regulations and procedures.
• Complete incident and accident reports as necessary.
• Attend staff meetings and trainings as required.
• Help with other YMCA functions and duties as assigned by supervisor
• Know appropriate emergency and safety procedures and proper exits for everyone in the facility.
• Exemplify the YMCA core values of caring, respect, responsibility and honesty.
• Performs other duties as requested by supervisor.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Maintain check in station area in a clean and orderly fashion with no clutter on counter.
• Responsible for making sure all documents used on a daily basis are filled in, this includes the brochures on the wall.
• Make sure new membership packets are made up and always available

QUALIFICATIONS

• Must be able to multi-task.
• Answer the phones.
• Must be able to operate a computer.
• Must be willing to learn or know about the YMCA programming, mission, functions, etc.
• Provides excellent service to members, guests, and program participants in the building, on the phone, and at the desk. Contribute to member retention.
• Sells programs, day passes, memberships, merchandise, etc as necessary.
• Identify and actively resolve membership or guests concerns and inform supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Balances cash drawers daily. Resolves discrepancies prior to leaving shift.
• Completes all tasks assigned in a timely and accurate manner.

OTHER QUALIFICATIONS

• At least 18 years of age
• Previous experience working with diverse populations
• High School or equivalent diploma
• CPR/First Aid/AED/Oxygen certifications within 30 days of hire.
• Complete West Bend Insurance training prior to hire and as required going forward.
• Excellent interpersonal and problem solving skills.
• Must have excellent/proper phone etiquette skills.
• Must have basic knowledge of computers.

PHYSICAL DEMANDS

• Must be able to stand/sit for long periods of time
• Must be able to respond quickly to emergency situations

BENEFITS

• Complimentary individual YMCA membership
• Employee Assistance Program (EAP) with mental health support and legal advice
• Retirement savings options: 401(k) for eligible employees, 403(b), and Roth IRA
• Illinois Paid Leave for All Workers Act (PLAWA)
• Training and development programs
• 50% discounts on eligible programs (e.g., child-care)
• Workers' compensation