Front Desk Supervisor - Hilton Garden Inn Detroit Troy : Job Details

Consider your potential at the Hilton Garden Inn in Troy. We're looking for a dynamic, customer-focused Front Desk Supervisor to join our team!

The Hilton Garden Inn offers:

Paid time off

7 paid holidays

Comprehensive benefit packages

401k with company match

Room rate discounts

All within a culture that cares for its team.

Responsibilities include:

• Provide guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered.
• Communicate effectively both verbally and in writing to provide clear direction to staff.
• Monitor lobby traffic and make staffing adjustments accordingly.
• Greet guests immediately with a friendly and sincere welcome.
• Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate.
• Make appropriate selection of rooms based on guest needs.
• Require standing and continual mobility throughout front office area.
• Handle cash, make change and balance an assigned house bank.
• Accept and record vouchers, travelers' checks and other forms of payment.
• Convert foreign currency at current posted rates.
• Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear English language.
• Input messages into the computer.
• Retrieve messages and communicate the content to the guest.
• Retrieve mail, small packages and facsimiles for hotel guests as requested.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office Staff and other employees.
• Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions.
• Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation.

Brand experience is preferred but not required.

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