Front Desk Supervisor - AC Hotel by Marriott Los Angeles South Bay : Job Details

At the AC Hotels by Marriott Los Angeles South Bay, our Brand Values are to always be Harmonious, Discerning, & Modern. We are looking for a dynamic Supervisor to join our team.

Who are you?

• Passionate about hospitality and providing the best customer service with every interaction.
• Multi-tasker extraordinaire. Able to manage & juggle multiple guest interactions, along with being able to occasionally cover night audit.
• Excited about growth & looking for the next step in hotel management.
• Detail-oriented. Able to accurately and concisely put together the nightly audit packs.

What will you do?

• Follow up & resolve all guest concerns in a timely & friendly passion.
• Ensure gift shop is maintained at all times
• Check in / out guest reservations & ensure payment received.
• Creating Daily Affirmations with events of the day, VIP guests, etc.
• Carrying out activities (night audit review, setting up group billing, controlling and placing orders for supplies, cross-departmental communication) required for the smooth functioning of the Front Office.
• Assisting the Front Office Manager with any other given tasks, such as scheduling, monthly departmental meetings, purchasing of guest supplies, etc.
• Acting as a liaison between upper management and line staff

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Overtime
• Weekends as needed

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person