Front Desk Supervisor - Westgate : Job Details

Property: 40003-WG Smoky Mountain ResortCompany Description$18.00 / Hour - Use our Daily Pay benefit and get access to your pay as you need it.Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.Job DescriptionWe are an organization that is built on the idea of service to others and on the idea of making dreams come true. You will lead our front desk team to ensure every guest's journey begins and ends with a positive and memorable impression of our resort.As Front Desk Supervisor, you will:Supervise and train front desk agents to deliver top-notch customer service and operational excellenceHandle guest inquiries, complaints, and requests promptly and professionally, ensuring a high level of guest satisfactionOversee daily front desk operations, including check-in/check-out processes, room assignments, and reservation managementSchedule and manage front desk staff, ensuring adequate coverage at all timesMonitor and manage financial transactions, including room charges, payments, and cash handlingServe as the primary point of contact for front desk-related issues, facilitating effective communication between departmentsConduct regular audits of front desk procedures and performance to ensure adherence to company standards and policiesAddress and resolve any operational or guest issues that arise, implementing solutions and preventing recurrenceAnswer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directionsCoordinate with housekeeping when VIP Guests arriveQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Proven experience in a supervisory role within the hospitality industry, preferably at the front deskStrong leadership skills with the ability to motivate and manage a team effectivelyExcellent customer service skills, with a focus on creating a welcoming and positive environment for guestsMust be able to lift up to 15lbs and stand for long periodsRequired to pass a background check, drug test, and prove eligibility to work in the United StatesAdditional InformationWhy Westgate?Paid Time Off (PTO) - vacation, sick, and personalPaid Holidays401K with generous company matchGet access to your pay as you need it with our Daily Pay benefitFamily benefits including pregnancy, and parental leave and adoption assistanceWellness ProgramsFlexible Spending AccountsTuition AssistanceMilitary LeaveEmployee Assistance Program (EAP)Life, Disability, Accident, Critical Illness & Hospital InsurancePet InsuranceExclusive discounts for Team Members (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)Community Involvement ProgramsWestgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@ with the job title and the location of the position for which you are applying.#J-18808-Ljbffr