Front Desk Supervisor - OCLI Vision : Job Details

WHO WE'RE LOOKING FORSpectrum Vision Partners ( SVP ) and OCLI Vision ( OCLI ) work together to provide world class eye care to our patients to improve lives. SVP, the management services team, supports OCLI vision, one of the largest multi-specialty ophthalmology networks in the U.S. Our unique model and collaborative culture differentiate us in the marketplace and in our service to our patients. We build our culture one hire at a time, and we focus on building great teams and keeping our employees happy. We promote from within and offer fantastic benefits and PTO! THE OPPORTUNITY AT HANDWe're looking for apassionate and empathetic individual to join our team as a Front Desk Supervisor. The Front Desk Supervisor is responsible for the continual training/educating of the administrative staff in relation to administrative program content and process. You will work to develop and enhance administrative knowledge, content, and expertise of the administrative staff to ensure consistency and quality within the entire administrative department.OUR EXPECTATIONS OF YOU

• You'll participate in the interviewing and hiring process of new administrative staff
• You'll assist with policy development and documentation
• Coordinate with outside vendors, physicians, and internal administrative staff to provide educational opportunities
• Work collaboratively across the organization to assure optimal communication and alignment on administrative training program efforts
• Facilitates assigning of administrative mentors to new clinical staff to ensure successful transition.
• Assists in annual review and updating of all administrative program workflows
• Identify and find solutions for performance issues both technically and in user behavior
• Analyzes and organizes department operations and procedures to ensure efficient operations and physician productivity, maximizes productivity through staff scheduling and proficient use of appropriate software applications

WHAT YOU'LL NEED TO SUCCEED

• Minimum of five (5) years of experience as a medical receptionist
• Excellent verbal and written communication skills
• You're comfortable managing sensitive patient information and medical records
• You're able to work collaboratively and cooperatively with a team
• You're able to provide white glove service to our patients
• You're detail oriented with strong problem-solving skills
• You have basic computer knowledge and are comfortable with Microsoft office programs
• Familiarity with NextGen EMR system is considered a plus

WHO WE AREOur globally recognized healthcare team is composed of some of the top minds in ocular medicine. Our senior management team has a combined 200 years of eye industry experience collaborating with some of the most recognized practices in the nation. While our providers have the expertise to diagnose and treat complex ocular, oculoplastic, and retinal conditions, we're also uniquely qualified to provide care for our patients from childhood through adulthood. We build relationships with our patients that last a lifetime.With nearly 1,400 employees, we support over 50 clinic locations, five state-licensed ambulatory surgery centers, and over 110 surgeons, doctors, and other medical professionals. Our brands include OCLI Vision, Island Eye Surgi-center, New Vision Cataract Center, AIO, and others. At Spectrum Vision Partners we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all of our team members to uphold these commitments.