Front Desk Supervisor - Shelby American : Job Details

Front Desk Supervisor

Shelby American

Job Location : San Diego,CA, USA

Posted on : 2025-02-09T11:21:53Z

Job Description :

Description

Who We Are:

Located in northern San Diego, near to Del Mar, the Hampton Inn Del Mar is a 129 room, limited-service hotel. At Hampton, its our staff, not our stuff that sets us apart. Our friendly, authentic, caring and thoughtful brand of service is called Hamptonality, and it's more than a word: It's who we are. Hamptonality is the way we connect with our guests and each other. It's the spring in our step and the sparkle in our eyes.

The Role:

Hampton Inn Del Mar is hiring a full time Front Desk Supervisor. Ideal candidate will be a hardworking team player who provides oversight and support to staff and has a dedication to providing the highest level of service to our guests. Prior hotel experience is required, previous Hilton brand experience preferred. We are looking to hire a Front Desk Supervisor with a sincere desire to serve, a great attitude, and a commitment to hospitality. We want employees who bring enthusiasm, engagement, and effort to their work. If this is you, come join the team at the Hampton Inn Del Mar!

Benefits of Working With Us:

When you're part of the Hampton Inn Del Mar team, benefits of the job come in many forms, from the good people you work with, interactions with guests, and the feeling of satisfaction in your work. Here are just some of the benefits you receive by being part of our team.

Compensation:

$21.50 - $23.76 based on experience

How to Apply:

If you want to be a part of the Hampton Inn Del Mar, click “apply” above or apply in person at:

Hampton Inn Del Mar11920 El Camino RealSan Diego, CA 92130

Del Mar Hotel, LLC dba Hampton Inn Del Mar requires the successful completion of a pre-employment criminal background check upon offer of employment.

Requirements

This is a full time position working varied hours including weekends and holidays.

  • Use Hilton's PMS system PEP as well as Kipsu, Lodgistics and the Market POS system ImpulsePoint.
  • Trains and supervises Front Desk agents.
  • Maintains knowledge of current room types, rate structures, and features.
  • Takes and processes individual and group reservations.
  • Checks guests in and out. Fills out appropriate forms for payment and posts information to computer system.
  • Prints and reconciles various reports throughout shift to ensure accurate guest information including rates, length of stay, method of payment, and incidental charges.
  • Records events of each business day using the Care/Opportunity Log and red book to ensure accurate communication between shifts.
  • Dispatches daily maintenance calls and work request orders to Engineering and Housekeeping through Lodgistics.
  • Uses Voice Mail and walkie-talkies at appropriate times.
  • Assists guests with items such as property amenities, directions, information about the area, etc.
  • Updates reservation system when reservations have been booked or canceled.
  • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
  • Handles cash and charge transactions, maintains accurate records and balances at the end of each shift.
  • Balances bank at the beginning and end of each shift.
  • Responsible for accurate shift closing reports.
  • Informs housekeeping of checkouts and new arrivals.
  • Follows up on all outstanding guest assistance requests.
  • Functions as Manager on Duty when needed.
  • Provides quality service to guests that meets or exceeds expectations by anticipating guest needs. Always maintaining a polite, friendly, professional demeanor.
  • Covers shifts if short staffed or call-offs.
  • Other duties may be assigned.
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