Front Desk Support Staff - State of South Carolina : Job Details

Salary: $27,510.00 AnnuallyLocation : Beaufort County, SCJob Type: FTE - Full-TimeJob Number: 170089Agency: Department of Mental Health-MHC Coastal EmpireDivision: Hilton Head-AdultsOpening Date: 11/06/2024Closing Date: 11/20/2024 11:59 PM EasternClass Code:: AA50Position Number:: 60008497Normal Work Schedule:: Monday - Friday (8:30 - 5:00)Pay Band: Band 3Hiring Range - Min.: $30,000.00Hiring Range - Max.: $36,000.00Opening Date: 10/16/2024EEO Statement: Equal Opportunity EmployerAgency Specific Application Procedures:: You must apply on-line at www.careers.sc.gov. Follow the status of your application on-line.Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.Job Responsibilities With our Agency's mission to support the recovery of people with mental illnesses, we provide a complete array of medical and support services for children, adults, and families throughout South Carolina. This position is located at the Department of Mental Health, Coastal Empire Community Mental Health Center, 151 Dillon Drive, Hilton Head, SC 29928.1. Responsible for centralize scheduling for psychiatrists and all other mental health professionals; make reminder calls; process intakes; answers phones and directs calls; distributes mail, faxes and all correspondence; creates and mails client correspondence; maintains office equipment & inventory; disperses compassionate medication and maintains medication log; updates client insurance information annually and ensure updates annual electronic signatures are captured.2. Responsible for annual client financial reviews; batch and routes all accounts receivables; updates daily cash log; import documents into EMR; Update CIS; completes all ticket corrections, charges and paybacks; maintains and posts financial data to ledgers, collections of payments, and completes deposit transactions daily; encourages clients to make payments on account.3. Responsible for completing various service request; ensures all documentation is provided at initial appointment; maintains all client records; manages all information in EMR and CIS according to SCDMH, Medicaid/Medicare, QA and CARF policies and procedures and in adherence to HIPPA guidelines. 4. Performs duties of both Administrative Specialist position in absence of other support staff, covering for lunch schedules and any type of leave. Other duties as requestedMinimum and Additional Requirements State: A high school diploma. Related clerical experience may be substituted for a high school diploma. Preferred Qualifications Bilingual abilities in English and Spanish (or another language) are a plus. Additional Comments The South Carolina Department of Mental Health is an Equal Employment Opportunity Agency. We provide affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex - including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability. South Carolina is making our Veterans a priority for employment in state agencies and institutions. Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Please account for any and all gaps of employment in your application. A resume will not be accepted in lieu of application completion nor reviewed to determine if an applicant has met the qualifications for the position. The South Carolina Department of Mental Health offers an exceptional benefits package for FTE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave accrual per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

Benefits for State EmployeesThe state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies. Insurance BenefitsEligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses. Retirement BenefitsState employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options. Workplace BenefitsState employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more. Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.01 Do you have experience with electronic health/ medical records?

• Yes
• No

02 Have you ever held a full-time equivalent (FTE) position with a SC state agency or been a certified employee within a SC school district?

• Yes
• No

03 Do you have experience in a front line customer service capacity?

• Yes
• No

04 If you have ever been convicted of a misdemeanor or felony criminal offense (other than in a Juvenile Court), you MUST list this information (unless you have taken steps to expunge your record.) This includes fraudulent checks, driving under suspension, disorderly conduct, shoplifting, etc. *Please note that conviction of a criminal offense does not bar you from employment in all cases; each conviction is evaluated individually. However, failure to list convictions is considered falsification of the application and WILL BE grounds for termination, if hired. It is your responsibility to know what is on your criminal record. If you have charges on your record that appear without a court disposition (result) you may be asked to provide that information if selected for employment. If you have questions, please inquire before you complete your application. Please indicate your understanding to this statement.

• Yes
• No

05 Are you bilingual in Spanish/English?

• Yes
• No

06 Have you ever been employed by the SC Department of Mental Health?

• Yes
• No

07 How did you hear about our vacancy?

• SC State jobs portal/careers.sc.gov
• Simply Hired
• Indeed
• R4 College/Alumni Career Services Center
• Friend/Relative
• Current DMH Employee
• Other (commercials, billboards, emails, ads, etc.) - Please specify.

08 If you answered Current DMH Employee for question above, please list name below: 09 If you answered Other for the question above, please indicate from where below: 10 Please indicate your salary requirements (please be specific and not put negotiable or open ). Required Question