Front Desk Team Member (Part-Time) - The City of Independence Ohio : Job Details

Position Summary:

The City of Independence is seeking a responsible, hardworking, dedicated, friendly, energetic, and fun individual with a passion for serving the community to serve as a Front Desk Team Member to perform key administrative functions in support of the Community Services Team.

Days, Hours & Additional Employment Details:

The Community Services Front Desk Team Member is a part-time position, on-site and working 20 hours a week, Monday - Thursday from 4 PM to 9 PM.

There will be weeks periodically throughout the year where working days, weekends and holidays are required that may result in an adjusted schedule and/or compensatory or overtime.

Duties and Responsibilities:

• Perform a variety of administrative tasks in support of Community Services programs, activities, events, and services
• Interact and communicate in written and verbal formats with residents, guests, colleagues, and team members to answer questions, disseminate or explain information, etc. in such a way that continues to foster the safe, fun, and educational environment of the Civic Center
• Answer telephone calls, e-mails, and in-person inquiries, providing general department and program-specific information and/or directing individuals to the appropriate person or department
• Compile, copy, sort, and file records and documents in line with Community Services policies and procedures
• Receive incoming mail and respond or distribute accordingly
• Register residents and guests for various programs, activities, events, trips, and services and process payments in accordance with department procedures for enrolling participants
• Attend training seminars and meetings as required
• Perform other duties as assigned

Requirements:

• Ability to handle multiple responsibilities, program, activities, events, and services simultaneously, ensuring all internal and external deadlines are met
• Ability to operate office standard office equipment including, photocopiers and scanners, voicemail systems and personal computers; operate laminator when needed
• Be intrinsically motivated to work independently while still having a team-oriented mentality
• Availability to work some weekends, and holidays
• Represent the City of Independence in a professional manner

Necessary Competencies:

Written & Verbal Communication

Customer Service

Problem Solving

Prioritizing

Attention to detail

Teamwork

Planning and Organizing

Education: High School Diploma or GED Equivalent (Required)Experience:

• Minimum of two (2) years of administrative experience in an office environment
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Database Software; SportsMan (Preferred)