Front End Assistant Manager - GreenStar Cooperative : Job Details

GreenStar offers excellent time off benefits & affordable and flexible health care options!Purpose: To assist the Front-End Manager in ensuring that the day-to-day departmental operations are effective and efficient; to include but not limited to excellent customer service, scheduling and staff coverage, accurate cash handling, training, inter-department cooperation and communication. To ensure storewide cleanliness and security. To ensure that emergencies and uncommon occurrences are handled appropriately. Commitment: GreenStar Food Co-op is committed to being an inclusive organization free from discrimination. We seek and welcome people from diverse communities to participate in a community-owned cooperative Status: Level IV, Assistant Staff, Supervised by Front-End Manager, Responsibilities:I. CUSTOMER SERVICE

• Oversee and set an example for all staff in providing excellent customer service at all times and will work with a sense of urgency and purpose.
• Ensure departmental staff are trained and provide outstanding customer service at all times.
• Use discerning judgment and operational protocols as an overriding authority for Customer Service needs and complaints in the store.
• Customer service includes but is not limited to - answering questions, referring them to other staff who can help them, special orders, assisting with delivering items to those utilizing curbside services, membership services (new member information/renewals) etc.
• Communicate with customers who violate store policies and/or GreenStar's Code of Conduct.

II. FRONT END ADMINISTRATION & PERSONNEL

• Support all department staff; to include but not limited to - knowing the various job descriptions of all Front-End positions and ability to carry them out when needed, ensuring breaks and mealtime schedules are followed, training, etc.
• Assist the Front-End Manager with staff scheduling; to include identified scheduling needs for both scheduled and unscheduled absences.
• Securing the location; to include opening and closing procedures.
• Assist the Front-End Manager as assigned in the creation, implementation, and updating of procedures and checklists pertaining to various departmental duties.
• Ensure accuracy and security of all cash received through Front End.
• Assist the Front-End Manager in providing ongoing training and communication regarding GreenStar product lines, customer service, front-end procedures and storewide systems, to include the satellite locations when needed. Training must include their roles in emergency procedures and membership activities carried out by the Front-End.
• Assist with office and Front-End supply inventory and ordering.
• Communicate performance concerns and observations to the Front-End Manager in a timely fashion. Provide input to the Front-End Manager as needed relative to performance evaluations.

III. SAFETY RESPONSIBILITIES

• Follow GreenStar safety rules:
• Assist other employees in safety needs.
• Report unsafe equipment and conditions.
• Assist with safety training needs.
• Participate in safety trainings.
• Perform other tasks as assigned to ensure a safe and healthy work environment.

Requirements QUALITIFACTIONS

• Excellent customer service skills, to include the ability to project an outgoing, friendly personality.
• Effective communication skills, to include but not limited to, good listener and ability to give clear instructions.
• Ability to handle and prioritize multiple demands and stay calm; high tolerance for stress.
• Ability to resolve conflicts.
• Attention to detail, accuracy.
• Supervisory experience preferred.
• Experience with cash registers, retail operating systems, and computer software a plus.
• Ability to work flexible hours including weekends.

Salary Description $19.34 per hour!