Front End Manager - GreenStar Cooperative : Job Details

Job Type Full-time Description GreenStar offers generous time off benefits & affordable and flexible health care options!Purpose: This is a management position responsible for providing leadership and vision to help achieve organization goals and work cooperatively with others. To create and maintain systems to ensure smooth retail transactions/operations through accurate cash handling, adequate staffing, and outstanding customer service at the 770 Cascadilla St. store location. Implement emergency procedures to ensure emergencies and uncommon occurrences are handled appropriately. Commitment: GreenStar Co-op is committed to being an inclusive organization free from discrimination. We seek out and welcome people from diverse communities to participate in a community-owned cooperative business structure Status: Level V Managerial position, Supervised by General Manager Responsibilities:I. GENERAL MANAGERIAL/PERSONNEL

• Maintain adequate staffing schedules to meet the needs of the department within budgeted labor hours.
• Document and update procedures, systems and checklists for all Front End department positions. Keep current procedure manuals in an accessible location.
• Attend regular management meetings and other meetings as assigned.
• Ensure accuracy and security of all cash received through the department.
• Maximize efficient flow of traffic through the Front End at all times.
• Schedule, prepare agendas, and document regular department meetings.
• Ensure on the job training
• Provide ongoing training for department staff regarding POS systems, customer service, and storewide systems and policies.
• Train staff in product lines, departments and sub departments. Ensure accuracy of product sales through the POS system, insofar as cashiers are responsible.
• Ensure tender and coupon accuracy through the Front End in collaboration with the Marketing, Finance and Operations Managers. Ensure Front End department staff are trained in tender and coupon procedures and policies.
• Interview and hire department staff
• Assign duties to meet department needs and direct department staff to support retail departments in periods of down time .
• Take disciplinary action with staff as needed following established policies
• Evaluate staff performance in regular intervals; to include annual evaluations
• Work cooperatively with Facilities and IT Departments to ensure that equipment is kept clean/working order
• Uphold the mission and values of GreenStar Co-op and model leadership of the department.
• Maintain list of telephone numbers needed to handle store security, equipment and facilities emergencies, in coordination with Area Supervisors.
• Maintain cleanliness in the department

• Set expectations and ensure staff provide friendly customer service at all times.
• Ensure staff attend assigned trainings.
• Assist customers with product questions, in prompt, friendly, courteous manner, referring them to other staff when necessary.
• Help customers place special orders.
• Ensure Customer Service Desk Staff are trained in all department procedures.
• Ensure communication with all department staff any change in policy or promotional programs which will affect their positions.
• Ensure communication of events and policy change with all other relevant GreenStar locations.
• Follow procedures for communication with customers who violate store policies or the GreenStar Code of Conduct.

• Ensure that all department staff are trained to renew/recruit Co-op Member-Owners.
• Ensure accuracy of membership transactions and records and following of Membership department procedures, in collaboration with the Membership Manager.
• Ensure all membership policies are followed in the Front End department. Communicate with staff, members or the Membership Department as necessary to bring members within compliance.
• Ensure availability of supplies, forms, and printed information regarding Co-op membership, in coordination with Marketing and Membership Managers. Ensure consistency with satellite store locations.

• Follow GreenStar safety rules
• Assist other employees in safety needs,
• Report unsafe equipment and conditions,
• Assist with safety training needs,
• Participate in safety training programs.
• Perform other tasks as assigned to ensure a safe and healthy work environment.

• Supervisory/Oversight skills required - proven ability to lead others and motivate them to succeed
• Communication - effective interpersonal communication with team members and customers
• Experience serving the public, ability to project an outgoing, friendly personality.
• Excellent Organizational skills
• Experience with cash registers, POS systems and spreadsheet software
• Sound Judgement and time management skills - ability to work independently, take initiative, and follow through on commitments
• Ability to handle multiple demands, prioritize, and manage change calmly and effectively
• Ability to resolve conflicts.
• Computer Skills
• Ability to left 50 pounds repetitively
• Knowledgeable of trends in natural food industry is a plus