Front-End Manager - Yoke's Fresh Market : Job Details

Wage Range: $16.25 to $22.50 - depending on experience with provable hours or work sampleBenefits:

• Employee Stock Ownership Plan (ESOP) - 100% Company paid
• DailyPay - Employee's option to work and get paid today
• 401K - Company matching up to 4% (if elected)
• Medical, Dental, Vision, Life Insurance (no deductible medical option)
• Company paid Life Insurance for full time (30 hours)
• Voluntary Insurance Products
• Health Savings Account (HSA)
• Paid holidays
• Vacation Time
• Bereavement & Jury Duty pay
• Paid Sick & Safe Leave - Employees earn 1-hour sick leave for every 40 hours worked
• Paid Family & Medical Leave
• Employee Assistance Program (EAP)

Essence of PositionTo provide guidance and empowerment to Front-end Associates, and model how to actively engage guests, ensuring they receive unparalleled hospitality and professional service. Shared Expectations for all roles within our company include, but are not limited to the following:

• Creating a welcoming atmosphere for everyone.
• Embracing Yoke's Core Values and Mission Statement as an integral part of your contribution to our team.
• Promoting Yoke's sales and company growth by patronizing Yoke's stores and representing our company in the community with a positive message.
• Participating enthusiastically with genuine care for our shared success, always remembering we are the owners of Yoke's.

Tasks of PositionThe following are core and essential responsibilities of this position. Associates are responsible for completing any and all duties assigned as required for the successful operation of our business. All associates are required to perform their job duties in a manner which upholds the integrity and honesty of our company.

• Reporting for assigned shifts on time, and on a regular basis, capable of communicating clearly and demonstrating suitable physical abilities to safety perform assigned tasks and duties, prepared to provide excellent service and leadership.
• Promoting sales through active discussions with guests, offering product recommendations, and discussing current promotions and service information. (Examples may include while in the check stand: asking guests if they need stamps or ice, chatting about Yoke's signature items, fresh board and sweet deal suggestions, or providing information on reusable bag rebates).
• Performing all work with regard to the laws, policies, and confidentiality regulations of the company, and in compliance with local, state and federal guidelines. Advising Store Manager or appropriate personnel of any discrepancies.
• Directing, coordinating, and participating in the following:
• Scanning to record price, or entering prices and departments for non-scannable items, subtotaling taxable items, and totaling purchases using register system
• Tendering cash, personal checks, WIC checks, traveler's checks, Canadian currency, vouchers, charges, and credit, debit, or EBT card payments for our guests' purchases.
• Counting back guests' change for all cash transactions.
• Verifying money in cash drawer at the beginning and end of work shift.
• Recording daily transaction amounts from cash register to balance cash drawer.
• Weighing items, bagging merchandise, and redeeming promotional coupons.
• Scheduling for front end associates.
• Cashing checks, as directed under store policy.
• Maintaining work area and replenishing inventory of necessary supplies.
• Managing multiple tasks, efficiently and in a timely manner
• Monitoring compliance of policy and procedures, answering guests' complaints or inquiries, resolving errors, and studying standardized procedures to improve efficiency.
• Providing in-service training to all new personnel ensuring they learn exceptional guest service, special features and services offered throughout the store, and the proper procedures for all tasks assigned to the position for which they were hired.
• Identifying and supporting the development of associates who show promise or interest in increased responsibility.
• Empowering associates to use This One's On Us cards to Make Our Guests Crazy About Us!
• Finding a way to make our guests happy.
• Ensuring all work performed in the department is completed in accordance with all local, state, federal and company rules, regulations, and policies regarding workplace safety and guest services.
• Participating actively in the store's accident reduction plan including: monitoring store slip/trip hazards, cleaning or assigning clean up of spills immediately, and recognizing: safety features of all machinery, personal protective equipment, store evacuation plan, and robbery policy.

Supervisory Responsibilities This position has supervisory responsibilities, and though many positions in our company are not supervisory, the following quote exemplifies our belief in leadership for all associates: Whether you are the president of a company or the janitor, the moment you step from independence into interdependence in any capacity, you step into a leadership role. You are in a position of influencing other people. - Stephen CoveyThis position's supervisory responsibilities include, but may not be limited to the following:

• Supervising, coordinating, and evaluating the activities of associates in the Front-end by performing all duties personally, or through secondary personnel.
• Performing supervisory responsibilities in accordance with the organization's policies and applicable laws including interviewing, training, planning, assigning, and directing work; appraising performance in a timely manner; rewarding, disciplining, addressing complaints, and resolving problems.
• Possessing and displaying excellent leadership and communication skills in handling associate matters.
• Implementing and enforcing company policies.

QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience

High School diploma or GED; or a minimum of four years related experience and/or training; or equivalent combination of education and experience.

• Language Skills

Reads, analyzes, and interprets general business documents. Writes reports and business correspondences. Communicates effectively and pleasantly with all guests, vendors, and associates, under all circumstances.

• Mathematical Skills

Performs mathematical skills in order to manage a profitable Front-end operation including concepts such as fractions, percentages, ratios, and proportions to practical situations. Performs mathematical skills using units of American money and weight measurement, volume.

• Reasoning Ability

Applies common sense understanding to carry out simple instructions in written or oral form. Solves practical problems and deals with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written or oral form.

• Other Qualifications

Must be at minimum 21-years-old.

• Certificates & Licenses

Valid Driver's License or State I.D. CardYoke's Provided Training Active ShooterChecker Skills Training levels One, Two, and ThreeHarassment TrainingHIPAA TrainingLate Night Retail Safety TrainingShoplift PreventionYoke's Safety Orientation Training / Active ShooterYoke's Guest Service Training & Commitment(Optional: Hepatitis A vaccination provided by Yoke's Pharmacy)Physical Demands & Safety ExpectationsMost positions within Yoke's require physical effort to varying degrees. As such, associates are expected to be mindful of practicing Yoke's safety standards at all times. This may include using personal protective equipment when and where required, understanding ergonomic safety, chemical hazards, safe lifting techniques, lockout/tag out procedures, and emergency protocol. All associates are required to report accidents within 24 hours.No associate may pose a direct threat to the health and safety of self or others by willfully engaging in unsafe behaviors.The physical demands listed below are representative of those that must be met by you to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, you are regularly required to stand for prolonged periods of time, walk, use hands, fingers, handle, feel, reach with hands and arms, climb, balance, stoop, kneel, crouch, crawl, taste, smell, talk, and hear. Associate must continuously lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work EnvironmentThe work environment characteristics described here are representative of those you may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.While performing the duties of this position, the associate is frequently exposed to moving mechanical parts, occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, extreme cold, and extreme heat. The noise level in the work environment is usually moderate.The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.