About Us: Walk-On's stands out in the casual dining full-service restaurant sector for its dedication to high-volume sales, scratch-made food, and large-scale operations. Our restaurants, known for their lively atmosphere and substantial seating capacity of about 300, strive to deliver unforgettable dining experiences marked by outstanding service and culinary excellence.Job Overview: Walk-On's is seeking a talented and experienced Front of House Manager who embodies a strong focus on high-level hospitality and team member development. This pivotal role involves managing the front-of-house operations, ensuring exceptional guest service, and fostering a culture of professionalism and growth among our staff.Key Responsibilities:
- Lead and manage all front-of-house operations, ensuring the delivery of top-tier hospitality and guest service.
- Implement and maintain high standards of service, cleanliness, and organization in the dining area.
- Develop and execute comprehensive training programs for front-of-house staff, focusing on service excellence, product knowledge, and effective communication.
- Work closely with the General Manager and Assistant General Manager to ensure a cohesive and efficient operation.
- Drive team performance through effective leadership, coaching, and development of front-of-house staff.
- Coordinate with the marketing team to enhance guest experiences and promote the Walk-On's brand.
- Oversee staff scheduling, ensuring optimal staffing levels for smooth restaurant operations.
- Manage guest relations, addressing and resolving any concerns or feedback with professionalism.
- Ensure adherence to all local, state, and federal regulations regarding health and safety in the restaurant.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
- Minimum of 2 years of experience in front-of-house management, preferably in a high-volume, full-service restaurant.
- Proven track record of developing staff and maintaining high standards of guest service.
- Strong leadership and interpersonal skills, with a focus on team building and staff development.
- Excellent organizational and problem-solving abilities.
- Ability to work a flexible schedule, including weekends and holidays.
- Passionate about hospitality and committed to providing exceptional guest experiences.
What We Offer:
- Competitive salary with performance-based bonuses.
- Opportunities for professional growth.
- A competitive and supportive work environment.
- Comprehensive benefits package, including health, dental, and vision insurance.