Front of House Manager - Trad Room : Job Details

About Tradroom:

As the first establishment to combine the flavors of traditional Japanese cuisine with the dynamic trends

of New York's food culture. The team developed a menu that would preserve the delicate flavors of Japanese cuisine while adding the elements to create Japanese-style tapas that would suit a wide range of palates.

In designing the space with a vintage-industrial interior, they aimed to create a venue that promotes

a comfortable and lively atmosphere parallel to the izakaya found in Japan.

Position Overview:

We are seeking passionate and enthusiastic Floor Manager with a strong work ethic and a deep curiosity to learn and grow with our team.This role reports to the General Manager.Qualified candidates must thrive in a collaborative environment, possess a sense of urgency, and demonstrate a commitment to excellence in service.

Qualifications:

• 2+ years supervising in Fine/ Casual dining restaurant(s)
• Deep understanding of fine dining food and beverage service standards.
• Extensive knowledge of the restaurant industry both in NYC
• Keen attention to detail, ensuring all aspects of service meet Tradroom's high standards
• Proficiency in restaurant management software and tools (e.g., POS systems, reservation platforms).
• Ability to handle high-pressure situations with grace and composure.
• Genuine enthusiasm for the restaurant and an endless curiosity for the food & wine world
• Positive Attitude, a sense of urgency and strong communication skills
• Preferred beforehand, but can obtain before start date: NYC DOH Food Protections Certificate

Responsibilities:

• Oversee daily dining room operations, ensuring seamless and exceptional guest experiences.

• Train, mentor, and supervise dining room staff, maintaining a focus on service excellence and guest satisfaction.

• Collaborate with the culinary team to ensure the dining experience aligns with Tradroom's vision and standards.
• Manage reservations and guest seating to maximize efficiency and guest satisfaction.
• Handle guest feedback and resolve any issues promptly and professionally.
• Maintain a strong presence on the floor during service, leading by example and supporting the team as needed.
• Monitor and manage inventory of dining room supplies, ensuring proper stock levels.
• Ensure compliance with health, safety, and sanitation regulations.
• POS maintenance: stay up-to-date, replace and update as needed, POS organization
• Guest relations: build rapport, manage guest preferences and notes on Resy, follow-up with guests as needed
• Ongoing education: Continue to assign beverage notes to team and discuss during pre-shift, create a test/quiz each quarter to keep team engaged and challenged
• Keyholder: responsible for closing up restaurant, ensure security of the facility when last to leave the building, check for gas/hood/appliances upon departure

Physical Requirements:

• Ability to lift up to 25lbs if necessary
• Safely and effectively use all necessary tools and equipment
• Stand and walk for an entire shift, including moving safely through all areas of the restaurant

Company Description: we believe in achieving excellence through dedication, precision, and, of course, a healthy infusion of joy and fun. We believe in the potential of all people, so we are building a company where all can belong and have the opportunity to achieve their full potential. We believe in the power of care - care for each other, care for our customers, and care for our community. With the big goal of making people happy – our customers and each other – we encourage generosity at every interaction, and work with intention and purpose on that goal.company's commitment to providing equal employment opportunities to all applicants and employees, regardless of their race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected characteristic, ensuring fair treatment in all aspects of employment including hiring, promotions, compensation, and working conditionsMore detail about Trad Room , please visit