Front Office Agent - Hyatt : Job Details

**Description:**

**The Hotel:**

Set amidst flowering cactus and framed against the majestic McDowell Mountains, our Arizona destination resort is surrounded by adventures and miles from the ordinary. Hyatt Regency Scottsdale Resort & Spa at Gainey Ranch features 493 rooms and suites with balconies and terraces offering breathtaking sunsets, mountain, or golf course views. Our property offers a state of the art Spa, 2.5-acre water playground complete with a sand beach and 3-story high-speed waterslide, private golf course, and nightly entertainment.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

** Starting rate: $18.50, plus 20% commission on Upsells and Pay for performance plan.

**Role & Responsibilities include but are not limited to:**

Candidates primary focus will be as Host at the Front Desk however will be expected to participate in all areas of Front Office, including Guest Services. Interested applicants enthusiastic to learn should not be deterred; training in all areas of Front Office will be provided to the benefit of expanding your skillset and elevating the service we are able to provide to our Guests. This position was designed for our Guests to have a seamless experience at our resort. This highly visible role give opportunity for casual conversation and has a direct impact on creating the Guest experience. The Guest Experience Host will be responsible for, but not limited to; Guests with account settlements, unloading luggage from Guest vehicles, taking luggage to and from their guestroom, communication of hotel services and promotion, providing guests with information about local attractions/restaurants, in and around Scottsdale, and answering guest phone calls.

**Qualifications:**

**Qualifications:**

A true desire to satisfy the needs of others in a fast-paced environment.

Refined verbal communication skills.

Ability to stand for long periods.

Must be able to work a flexible schedule, including mornings, afternoons, evenings and weekends & holidays.

Proficient in basic computer skills.

Customer service experience preferred.

**Benefits & Perks**

Opportunities to work around the world with Hyatt Hotels and Resorts

Discounted & Complimentary Hotel Room Nights

Enjoy free employee meals in our employee dining hall

Free covered parking

Medical Dental and Vision Insurance (Full-time colleagues)

Retirement savings plan

Excellent training and professional development

Tuition/Wellness reimbursement, up to $1,000 a year!

Employee Stock Purchase plan

Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

**Our Values:** Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

**About The Hiring Process**

We are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure to take a look at your application and get back to you within a week of your submission. Thank you for your patience while we do so.

_Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law._

**Proof of eligibility to work in the United States is required, as well as a completed background check.**

**Primary Location:** US-AZ-Scottsdale

**Organization:** Hyatt Regency Scottsdale

**Pay Basis:** Hourly

**Job Level:** Full-time

**Job:** Front Office

**Req ID:** SCO005699

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.