Front Office Assistant - Three Rivers Health Center - Confederated Tribes of Coos, Lower Umpqua, and Siuslaw Indians : Job Details

MINIMUM JOB REQUIREMENTS

* High school diploma/certified equivalent.

* One year of experience in customer service or reception, preferably in a medical office setting.

* Knowledge of medical terminology and organizational services.

* Knowledge of staff responsibilities to accurately direct callers.

* Knowledge of administrative processes, procedures, claims processing, and preparing patient charts.

* Knowledge of basic math and modern office procedures.

* Ability to use multi-line phone system, including transferring calls and paging.

* Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients.

* Ability to use spreadsheets and word processing software.

* Ability to type a minimum of 55 WPM and operate a 10 key calculator by touch.

* Adequate hearing to answer the phone and speak with patients.

* Ability to speak clearly and loudly enough to be heard by callers and patients.

* Ability to work well under pressure with minimal supervision.

* Ability to elicit appropriate information to route calls to the appropriate person.

* Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls.

* Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.

* Ability to maintain a high level of confidentiality

* Available to work flexible work schedule including evenings.

* Superb organizational skills.

* This is a Safety Sensitive Position as defined in the Alcohol & Drug Policy.

* This position is subject to pre-employment drug testing.

* This is a covered position which requires background check that includes fingerprinting.

* Must have employment eligibility in the U.S.

* Indian preference will be observed in the hiring process.

SUMMARY

This position is responsible for day-to-day administrative and general office duties. Encompasses all aspects of medical Front Office and includes, but is not limited to, check-in, check-out, answering phone calls, verifying insurance benefits, scheduling and confirming appointments, collecting copays, deductibles, and co-insurances, handling incoming and outgoing correspondence, and processing requests for medical records in a prompt, courteous, and professional manner and greets/assists visitors in the same manner.

PRINCIPAL ACTIVITIES & RESPONSIBILITIES

* Welcomes patients and visitors by greeting them, in person or on the telephone, answering or referring inquiries.

* Confirm patient eligibility for medical insurance coverage.

* Optimizes patients' satisfaction, provider time, and exam room utilization by efficiently scheduling appointments.

* Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed.

* Phones or pages employees to meet visitors and directs visitors to appropriate waiting areas.

* Facilitates patient flow and communicates delays with patients and clinical staff.

* Follows all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.

* Explains financial requirements to the patients or responsible parties and collects copays as required.

* Responsible for keeping the reception and patient waiting areas, and office files clean and organized.

* Monitors medical office supplies and inventory needs, places orders and oversees office equipment.

* Keeps patient appointments on schedule by verifying patient insurance benefits and eligibility prior to the appointment; reminding patients of their appointment the day before; registering and checking in patients in a timely manner; preparing necessary documents for the visit; notifying provider of patients' late arrival; rescheduling or moving late arriving patients when necessary.

* Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining a clean and presentable front office and reception area.

* Ensures availability of treatment information by filing and retrieving patient records.

* Maintains patient accounts by obtaining, recording, and updating patient demographics and insurance information in the electronic health records system.

* Maintains accurate financial records by updating patient financial information; recording and collecting patient charges; providing patients with receipts for payments.

* Encourages patient compliance with preventive care by reaching out to patients and reminding them when they are due for preventive exams and screenings.

* Helps patients in distress by responding to emergencies.

* Protects patients' rights by maintaining confidentiality of personal and financial information per HIPAA regulations.

* Assists in orientation of new personnel as directed.

* Maintain appearance standards as outlined in CTCLUSI policies.

* Must be able to interact with Tribal members and the general public in a courteous, professional, and efficient manner.

* Dedicated to providing the best patient care possible.

* Provide excellent customer service to clients and vendors of Three Rivers Health Center.

* Maintain a good attendance record.

* Other duties as directed by management.

PHYSICAL & MENTAL DEMANDS

* Must be able to walk, talk, hear, use hands to handle, feel or operate objects, tools, or controls, and reach with hands and arms.

* Vision abilities required by this job include close vision and the ability to adjust focus.

* May be required to push, pull, lift, and/or carry up to 40 pounds.

* Must be willing and able to work long hours, which may include evenings and weekends.

* Must be willing and able to travel both locally and within the CTCLUSI service delivery area.

WORKING CONDITIONS & ENVIRONMENT

* Varied activities including standing, walking, reaching, bending, lifting. Requires full range of body motion including handling and lifting patient's manual and finger dexterity and eye-hand coordination.

* Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 100 pounds. Requires corrected vision and hearing to normal range.

* May be required to work in locations other than Three Rivers Health Center, such as schools or at an outreach work location.

* May be required to attend meetings, conferences and Tribal events.

JOB LOCATION

Three Rivers Health Center

150 S. Wall Street

Coos Bay, Oregon 97420

Apply online @ www.ctclusi.org

Open until Filled