Front Office Coordinator - Staffing Proxy : Job Details

Job DescriptionFor over three decades, Adirondack Audiology has been improving the quality of life for patients in Shelburne, Plattsburgh, Saranac Lake, Potsdam, and the surrounding areas of Vermont and New York. They have an opening for a Front Office Coordinator at their Potsdam, NY location.The Front Office Coordinator is key in providing excellent customer service and administrative support to ensure smooth operations and a positive patient experience. They will work closely with healthcare professionals and staff to deliver exceptional patient care.Responsibilities

• Serving as the primary point of contact for patients, both in-person and over the phone.
• Providing exceptional customer service by answering inquiries, scheduling appointments, and addressing concerns in a friendly and professional manner.
• Coordinating and managing patient appointments, ensuring efficient scheduling and appropriate allocation of resources.
• Updating and maintaining appointment schedules and patient records accurately in the system.
• Assisting with various administrative tasks, such as data entry, shipping, receiving, and maintaining office and clinical supplies inventory.
• Working closely with the providers and staff members and providing support and assistance as needed.

Requirements

• High school diploma or equivalent (some college coursework preferred)
• Previous experience in a customer service or administrative role is preferred.
• Proficient computer skills and familiarity with office software
• Excellent communication and interpersonal skills
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
• Genuine interest in the healthcare industry and a desire for long-term career growth

Benefits

• Schedule (Monday, Tuesday, Wednesday) 8:00 - 4:30 (Thursdays as needed)
• PTO and Paid Holidays
• Matching Retirement Plan