Front Office Director - Horizon Hospitality : Job Details

Front Office Director

Horizon Hospitality

Job Location : Chicago,IL, USA

Posted on : 2024-09-12T03:29:32Z

Job Description :

We are currently seeking a talented and polished Director of Front Office for an iconic full-service hotel in Downtown Chicago. This property was recently renovated and offers guests a high-end experience with a wide range of amenities. The hotel is owned and managed by an industry-leading hotel management company and offers significant room for advancement. Their competitive compensation, growth plans, and employee first culture make this a great time to join this organization!

Base Salary: $70,000 - $90,000 plus 20% bonus potential, comprehensive health benefits, 401k with company match and much more!

Director of Front Office Responsibilities:

  • Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner.
  • Motivate, coach, counsel and discipline all Front Office personnel according to company S.O.P.'s.
  • Conduct regular Front Office Manager meetings to ensure communication is transparent.
  • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count.

    • Director of Front Office Qualifications:

  • 3-5 years of front desk or guest services experience.
  • Experience leading a team.
  • High end hotel experience (4+ stars).
  • Branded property experience a plus.
  • Ability to work nights, weekends, and holidays as needed.
  • Local to the Chicago market.

    • If you are interested in driving your career to the next level, apply today or send your resume to Alissa Thomas ([email protected])!

    #J-18808-Ljbffr
    Apply Now!
    Similar Jobs ( 0)
    -- View More Similar Jobs --