Front Office Manager at Watercolor Inn & Resort - St. Joe Company : Job Details

Job Summary: The Front Office Manager coordinates the daily functions of the hotel front desk, night audit, bell person, hotel concierge and beach services. This position works closely with the housekeeping and maintenance departments to deliver exceptional accommodation and customer service to the guests. Additionally, the Front Office Manager trains and manages staff, supervises administrative and clerical duties, and addresses customer complaints and queries. Forbes experience is preferred.

Job Responsibilities:

* Attend weekly management meetings.

* Assist front desk with their duties/ help create their daily procedures.

* Troubleshoot system errors.

* Answer phones and respond to emails.

* View and organize reservations.

* Follow-up on guest complaints or issues

* Complete payroll by the designated due date

* Create weekly schedules.

* Ordering, Invoicing, and inventory of the needed supplies

* Responsible for covering hourly shifts.

* Defining and implementing front desk objectives and procedures

* Training of staff and managing of shift schedules

* Tending to guests' complaints and procedures

* Administrative duties such as filing and updating records, among others, as needed.

* Maintaining front desk office supplies and equipment

* Ensuring the front desk and reception area is kept clean and organized.

* Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines.

* Assist in the development and monitoring of the budget to provide top quality customer service.

* Compile occupancy reports and financial information for the general manager

* All other duties as assigned.

Qualifications

Education and Experience:

* Bachelor's degree in hospitality or similar

* A minimum of 2 years' experience as a front desk agent

* Leadership experience preferred.

* Background in front office operations and housekeeping

Knowledge, Skills, & Abilities:

* Proficient in word and excel.

* Detail oriented and thorough

* Ability to remain discreet and respect the privacy of guests.

* Ability to perform consistent work to the highest of standards.

* Ability to interact with guests in a pleasant friendly way.

* Ability to lead and train efficiently and effectively.

* Ability to provide exceptional customer service.

* Ability to solve issues independently.

* Critical thinking skills

* Basic knowledge of bookkeeping

* Excellent time-management skills

* Proven ability to respond effectively to sensitive inquiries or complaints.

* Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc.

* Interpersonal skills, high level of communication skills, ability to make decisions and lead others.

* Understanding of how Housekeeping and Front Office work together