Front Office Manager | Homewood Suites Wilmington Riverfront | PM Hotel Group - PM Hotel Group : Job Details

The Front Desk Manager is frequently the first or last greeting that a guest receives during their stay. Your friendly smile and engaging customer service attitude set the tone for our guests to enjoy what their visit brings. This role is key to the overall experience our guests will have. Below are some responsibilities of our Front Offfice Manager:

Responsible for establishing a positive atmosphere in the lobby for guest relations

* Monitors daily status of rooms, rates, discount rates, and packages

* Coordinates blocking of rooms for groups Reviews and understands budgeted staffing levels to meet customer service goals, operational needs, and financial objectives

* Effectively builds and communicates a captivating narrative for hotel's unique design elements

* Completes and monitors employee schedules

* Reviews guest satisfaction results and property audits through meetings, polls, reports, and inspections to identify areas of improvement

* Maintains current list of available rooms

* Regularly reviews department budget to meet budgeted wages and general expenses

* Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.