Front Office Manager - Broadwell Hospitality Group : Job Details

Job Description:The Front Office Manager has overall responsibility for supervising Guest ServiceAgents, Night Auditors, and bell staff to ensure total guest satisfaction. Provideguidance and direction to all associates to ensure they are adhering to all hotel policies,standards, procedures and regulations. The ability to perform all front office functionsboth quickly and efficiently along with functioning as a technical department resourceand providing training new hires. Assist the Department Heads in all areas to ensuresmooth, efficient operations.Job Requirements:Efficient and professional operation of all front desk team members.Visible in the front of the house during high traffic times to assist the front desk teamand to ensure smooth guest service.Conducts day-to-day shift meetings or huddles.Initiates monthly department meetings with agenda and minutes. Attends weeklystaff meetings and sales strategy meetings when needed. Ensures all policies andprocedures are in place to adhered to.Ensures that all team members are trained on technical and service aspects of theirposition.Establishes control systems for controllable costs and labor in order to effectively meet budgetguidelinesEnsures that all team members clearly understand their job roles, responsibilities, andperformance expectations.Gives constructive feedback to team members to assist them in their overall jobperformance.Collaborates with managers, supervisors and hourly associates to develop and carry out ideasEnsures good communication between all departments and the front office to betterServe our guests.Responsible for hiring, training, and development of all associates working for the front desk.Counsel's supervisors and hourly associates on work related concerns and issues to ensuresatisfaction and productivity.Daily and weekly preparation of departmental payroll of hourly associates.Work Schedule: varies, weekends and holiday availability is essential.