Front Office Manager - The Stella Hotel, a Noble House Resort : Job Details

The Stella Hotel is one of Texas' top hotels. Come join us and you'll see why! With 176 rooms, this beautiful full-service, 4-diamond, boutique hotel has become the favorite hotel in Bryan/College Station.As the Front Office Manager your friendly, energetic and professional personality will set the pace of the arrival team. In this position, you will lead our guest services team with checking-in/ out and any request they have during their stay.Your standard response will become yes, I am happy to help .To be successful as a Front Office Manager, you are:Eager to learn and teach and take pride in your workSeek to work in a beautiful hotel where you constantly meet and interact with new peopleAre reliable, have a flexible mind-set and like to smileHealth, dental, vision, and life insurance offered after 60 days of employment.401k with matching potentialOn Demand PayTravel discounts with both Noble House Hotels and Resorts, and the MarriottRequirements- Ensure efficient guest registration, check out and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, card transactions, account settlements and deposits are handled correctly.- Observe front desk and telephone attendants and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through.- Direct and train front desk staff and operators, Assist in new-hire and on-going training. Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule.- Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current days expected arrivals and check al VIP and special request reservations to ensure that they are pre-registered, clocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor and the applicable room's manager or GM.- Ensure all necessary reports and forms are completed daily.- Participate in the Manager on Duty program- Follow all applicable Standard Operating ProceduresSalary Description 65,000 per year