Front Office Manager - HHM Hotels : Job Details
Front Office Manager
HHM HotelsJob Location : Ithaca,NY, USA
Opportunity: Front Office Manager
Manage hotel front office operations in accordance with established guest service and sustainability standards.
Your Growth Path
Assistant General Manager - General Manager - Area General Manager
Your Focus
* Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
* Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
* Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
* Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
* Supervise all guest services department managers.
* Review correspondence from guests and incident logs and direct staff according to information obtained.
* Oversee all vendor and personnel contracts throughout the hotel.
* Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
* Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
* Follow sustainability guidelines and practices related to HHM's EarthView program.
* Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
* Perform other duties as requested by management.
Your Background and Skills
* Associate's or Bachelor's degree preferred.
* 2 to 5 years hospitality related experience.
Work Environment and Context
* Work schedule varies and may include working on holidays and weekends.
* Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
Source: HHM Hotels