Front Office Manager - Pyramid Global Hospitality : Job Details

Property

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description

Welcome to Hotel Flor Tampa Downtown, Tapestry Collection by Hilton, a true gem in the heart of the city of Tampa. With 210 stylishly appointed guest rooms and 13,042 sq ft. of versatile meeting space, our hotel is not just a destination; it's an experience. As a member of the Pyramid Family, we take pride in fostering a culture that sets us apart as the premier employer in the area. Every member of our team plays a pivotal role in delivering outstanding service and creating memorable experiences for our guests. We don't just want to be a hotel people pass through; we aim to be distinguished by our excellent culture. Discover today what a fulfilling career with Pyramid Global Hospitality at Hotel Flor Tampa Downtown can mean for you!

Overview

Overview

Welcome to Hotel Flor Tampa Downtown, Tapestry Collection by Hilton, a true gem in the heart of the city of Tampa. With 210 stylishly appointed guest rooms and 13,042 sq ft. of versatile meeting space, our hotel is not just a destination; it's an experience. As a member of the Pyramid Family, we take pride in fostering a culture that sets us apart as the premier employer in the area. Every member of our team plays a pivotal role in delivering outstanding service and creating memorable experiences for our guests. We don't just want to be a hotel people pass through; we aim to be distinguished by our excellent culture. Discover today what a fulfilling career with Pyramid Global Hospitality at Hotel Flor Tampa Downtown can mean for you!

Come Grow With Us! Pyramid Global Hospitality is an industry leading and growing global hotel management company. We are seeking a fulltime public space attendant to grow along with our company, and to be a part of the culture that puts its people first!

The Front Office Manager leads the effortless and seamless movement of guests in and out of the hotel while ensuring the Front Office team, which includes, Front Desk, Guest Services and PBX, provides exceptional levels of guest service to provide the best possible guest experience. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. The individual selected for this role must have a positive attitude, an engaging personality, and ability to handle stress during peak business periods.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include but limited to the following; other duties may be assigned.

* Be knowledgeable of front office operating procedures.

* Assist the staff during peak periods by providing an efficient, professional check-in/check-out in line.

* Ensure supervisors are managing meal and rest breaks of front office staff, while balancing guest service and employee wellness.

* Ensure all staff complies with hotel standards and company policies.

* Ensure all staff complies with dress and grooming policies.

* Ensure all staff complies with cash handling and credit policies.

* Monitor progress of daily checklists and verify all tasks are complete by end of workday.

* Ensure all telephones are answered with three rings with a smile, proper verbiage and in line with the Doubletree Orlando Downtown Standards.

* Ensure coverage for all shifts are sufficient according to business need - this may require covering shifts when needed including Night Audit shifts.

* Ownership of the Hilton Honors Champion position, ensuring Honors Enrollments goals are achieved.

ADDITIONAL RESPONSIBILITIES

* Maintain warm, hospitable guest relations in all guest contact.

* Maintain positive employee relations in a supportive environment.

* Increase Guest Satisfaction scores and lowering guest complaints by ensuring prompt courteous and proper services.

* Operating in compliance with all local, state and federal laws and government regulations.

* Communicating effectively within and between departments.

* Ensuring good safety practices of employees.

* Performing special projects, as requested.

* Achieving and/or exceeding budgeted sales.

* Operating within budgeted guidelines by maintaining effective controls.

* Review function sheets and work with relevant departments to assure quality and satisfaction.

* Attend regular meetings.

* Ensure Credit Limit report is done each shift and messages are left for guests with outstanding balances.

* Ensure all customer service issues are properly handled and followed up with the guest.

* Must pass-on guest service complaints to appropriate department heads.

* Ensure VIP rooms are being inspected

SUPERVISORY RESPONSIBILITIES

Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction.

* Partakes in selecting qualified employees.

* Conducting employee meetings and counseling sessions in order to maximize employee morale and productivity and foster a sense of community.

* Determining and communicating standards of performance to employees. Evaluates employee performance on a regular basis.

* Developing employees to maximize potential and prepare for future promotional opportunities and counsel employees on career development.

* Ensuring that disciplinary action is taken as required ensuring consistency, fairness and respect within framework of established guidelines.

* This position requires a significant contribution to the hiring and firing decisions for their employees.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules and manuals as related to the field. Ability to write routine reports and correspondence. Ability to speak effectively before groups of people or employees. Computer skills required in Microsoft Office. Must be able to communicate clearly with guests, customers, employees and supervisors.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee is required to sit on a regular basis. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

HOURS

Must be able to work AM and PM shifts, including weekends and holidays unless otherwise specified during the employee hiring process.