Front Office Manager - ValleyHealth : Job Details

Job Summary: The Front Office Manager is responsible for the day-to-day oversight of business and practice management, as well as the daily processing of patient information. Excellent oral and written communication skills are required. Supervisory skills are a must. The Front Office Manager reports to the Director of Front Office Operations.

Job Duties:

* Responsible for opening and closing of center per shift requirements.

* Responsible for seeing that mail is received, distributed, and answered in a timely manner.

* Responsible for daily operations of accounts receivable including daily batch processing and deposits.

* Reconcile daily batch totals payment information.

* Conduct self in a professional manner and propagate professionalism among other site staff.

* Coordinate and maintain the provider schedules to most effectively service patients and allow access.

* Establish and maintain staff schedules.

* Coordinate sufficient staffing for patient flow, including scheduling around vacations and sick time.

* Order supplies and maintain supply and equipment inventory required for operation of the health center.

* Coordinate with other Valley Health sites to provide efficient care.

* Check invoices and verify bills and other obligations of the center and forward them to accounts payable.

* Oversee patient/staff relations including: handle complaints, ensure customer satisfaction, and relay appropriate comments to administration.

* Continuously strive to improve efficiencies and develop the health center.

* Serve as a liaison to the operations team concerning the site.

* Provide general supervision of office staff and clinical staff, jointly with the clinical manager.

* Responsible for services provided by general office staff. Includes patient flow, time management, patient courtesy, etc.

* Responsible for services provided by adjunct service staff. (Security, housekeeping, etc.) Includes: time management, professionalism, patient courtesy, supplies, reliability, thoroughness of work, etc.

* Uphold Valley Health policies and procedures and personnel guidelines.

* Schedule maintenance services for the site to ensure a safe and sanitary environment for providing healthcare.

* Knowledge of word processing, Intergy and other computer applications, managing files and patient records, and other clerical duties.

* Communicate maintenance/capital needs for site to Health Center Oversight team. For example, furniture, copier, lawn care etc.

* Maintain an attractive, pleasant environment at the site.

* Maintain compliance with the organization's confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA).

* Acknowledges the importance of a team approach when providing patient care.

* Assist in care coordination which may include obtaining records and communication with various entities including but not limited to community organizations, health plans, facilities and specialists.

* Proactively address needs of the patients and families through the concept of population management.

* Effectively communicate with all patients with specific attention to the vulnerable patient population.

* Develop good rapport with staff.

* Convey a professional and positive image and attitude regarding the health center and organization.

* Obtain prior authorization for procedures and testing as required by various insurance plans.

* Actively participate in the medical home care team which is comprised of clinical and non-clinical staff working together towards a common goal: delivering quality care to our patients.

* Communicate and coordinate effectively with all members of the care team.

* Provide self management support in the form of patient coaching and motivational interviewing when appropriate.

* Participate in the interview/hiring and orientation process of future staff.

* Delegate responsibilities as appropriate.

* Perform other duties as assigned.

Working Conditions:

* Work is sedentary in nature; however, the ability to stand and/or walk for periods of one hour intervals; stooping, bending, reaching, lifting approximately 25 pounds is required.

* Position requires manual dexterity for operating standard office equipment.

* Hearing must be within range of normal human conversation.

* Position requires the ability to maintain concentration and attention to detail for long periods of time in order to maintain accurate records pertaining to patient and/or account information.

* Position functions within a normal office environment.

Qualifications:

* A high school diploma or equivalent.

* Two or more years experience desirable in insurance billing, clinic office work, etc.

* Good organization, collaboration, and motivational skills.

* Supervisory skills.