Front Office Representative I Orthopedics - PIH Health Hospital : Job Details

The Front Office Representative II works with the Office Manager and/or Assistant Supervisor to maximize front office efficiency and perform various procedures associated with routine patient encounters. This role involves close collaboration with the Office Manager and other members of the front office team to troubleshoot and resolve problems while maintaining positive relationships with patients, family members, visitors, and fellow employees.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County, and San Gabriel Valley region. The fully integrated network includes PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical group, home healthcare services, and hospice care, along with heart, cancer, digestive health, orthopedics, womens health, urgent care, and emergency services. The organization is nationally recognized for excellence in patient care and patient experience. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

• Knowledge of computer keyboard and 10 key touch, ability to type at least 40 words per minute.
• Knowledge of computer practice management systems and other computerized systems (Microsoft Office programs, electronic health record systems).
• Demonstrates good telephone management skills.
• Knowledge of ICD-9 CM and CPT coding systems.
• Good organizational skills.
• Ability to identify and solve problems.
• Demonstrates good communication skills; bilingual helpful.

Required:

• Formal training will be indicated by a high school diploma or equivalent.
• Must have knowledge of insurance, HMO procedures, and medical terminology.
• Experience with ICD-9 CM and CPT coding systems.
• Ability to maintain composure and balance multiple priorities in a fast-paced environment.

Preferred:

• Minimum 2 years front office and medical billing experience in a lead position.

Address: 12400 Bloomfield Ave.

Salary: $21.00 - $28.35

Shift: Days

FLSA Status: Non-Exempt

Zip Code: 90670