Front Office Supervisor - DoubleTree by Hilton Boston Bayside - Hilton Hotels : Job Details

Job Description - Front Office Supervisor - DoubleTree by Hilton Boston Bayside

HOT0BC1S

DoubleTree Club Boston Bayside, 240 Mt. Vernon Street, Boston, 02125

A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

As a Front Office Supervisor, you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members.
• Monitor, observe and assist in evaluating team member performance.
• Monitor lobby traffic and adjust staffing accordingly.

We look for demonstration of the following Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid