Front Office Supervisor - Remington : Job Details

Job DescriptionWhat you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Location Description3206 Main Street, Grasonville, Maryland 21638Off Route 50, our waterside hotel is steps from dock bars and seafood restaurants. Cross Island Trail is less than 10 minutes away, and the Annapolis US Naval Academy is a 25-minute drive. We have rooms with balconies overlooking the water, an indoor pool, 24-hour shop, and free WiFi.RequirementsWhat we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Pay Range: $19-$21