FT Member Guide - Work From Home - Firefly Health : Job Details

[Customer Service / Remote] - Anywhere in the U.S. / Competitive pay - As a Member Guide you'll: Spearhead member engagement efforts by executing key initiatives like new member onboarding; Facilitate a smoother patient experience by managing historical medical record requests and handling insurance verification; Provide real-time support for patient scheduling; Handle patient relations, particularly focusing on immediate problem resolution and escalation when needed; Deliver ongoing member services, including phone support, message filtering, and responses; Provide immediate technology support for patients...Hiring Fast >>