Fulfillment Solutions Specialist (REMOTE in Salt Lake City) - Regions Bank : Job Details

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.Job Description:At Regions, the Contact Center Customer Relationship Specialist is responsible for initiating transactions for Regions' products and services through the utilization of direct calls and referrals from customer service and marketing leads.Primary ResponsibilitiesOpens and funds new accounts for customers via phone and internet channelsProvides excellent customer service and provides answers to client questions within set standardsProvides customers with advice, guidance, and education on the full range of bank products and services Regions offersAchieves or exceeds performance targets monthly for quality assurance and efficiencyUtilizes inbound/outbound telephone techniques to solidify and build client relationshipsCompletes all required documentation to process customer transactionsFollows through on customer inquiries, requests, or complaintsResolves issues promptlyWorks with either close supervision or under clearly defined proceduresThis position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.This position is incentive eligible.This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to for more information.RequirementsHigh School Diploma or GEDOne (1) year of experience in customer service/salesIf applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:Download speed of at least 30 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this informationUpload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this informationMust test on speedtest.net to confirm download speed or provide documentation from providerSatellite internet cannot be used. Wi-Fi and Wi-Fi extenders is not permitted when using Regions Equipment. Ethernet cable must be directly connected from the Internet Router to the Meraki device (provided by Regions).PreferencesExperience in a contact center environmentExperience in banking and/or financeSkills and CompetenciesAbility to work in a team environment when applicableAbility to work under direct guidanceAbility to work under pressure and meet deadlinesProficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)Strong verbal, written communication, and organizational skillsStrong work ethic and self-motivationTRAIN AND WORK FROM HOMEAll hours are based on Central Standard TimeTraining Hours: Monday-Friday 7am-4pm MSTAvailable shift following training: 9am-6pm MST Monday- Friday w/Saturday rotation of 7am-1pm MST every 2 out of 5 SaturdaysThis position must be within a reasonable driving distance to a Branch, Consumer Operations, or Professional Office Building with the primary location being for Salt Lake City UT. Regions will not provide relocation assistance for this position, and relocation would be at your expense. Exceptions to the geographic location requirement may be made for current Regions associates who work remotely.Position TypeFull timeCompensation DetailsPay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.Job Range Target:Minimum:$36,500.00 USDMedian:$40,000.00 USDIncentive Pay Plans:This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.Benefits InformationRegions offers a benefits package that is flexible, comprehensive and recognizes that one size does not fit all for benefits-eligible associates. ( Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.Paid Vacation/Sick Time401K with Company MatchMedical, Dental and Vision BenefitsDisability BenefitsHealth Savings AccountFlexible Spending AccountLife InsuranceParental LeaveEmployee Assistance ProgramAssociate Volunteer ProgramPlease note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser. DetailsSalt Lake City UT LOBLocation:Salt Lake City, UtahBring Your Whole Self to WorkWe have a passion for creating an inclusive environment that promotes and values the differences that make each of us stand out as unique individuals and help provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work and thrive is the right thing to do.OFCCP Disclosure: Equal Opportunity Employer/Disabled/VeteransJob applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.