Fulfillment Supervisor - Medication Management Partners : Job Details

About us:Established in 2010 as a beyond pharmacy solution for senior living communities, Medication Management Partners (MMP) uses innovative technology and rigorous screening processes to simplify pharmacy and improve quality of life for residents and their caregivers. MMP is perfectly scripted to make our partners and their teams better.

As a certified Great Place to Work since 2020, our Long-Term Care Pharmacy, located in Crestwood, IL, near Chicago, is committed to excellence, earning a reputation as the premier pharmacy provider for senior living communities.

Our Core Values - this is who we are, and who we are looking for to add to our team!• Seek first to understand – must be intellectually curious, an active learner and listener, an innovative and resourceful problem solver.• Always do the right thing – Customer centric, mature, caring and professional adult, who will always do right and make it right.• Every detail matters – Meticulous attention to detail is a non-negotiable!• If it were easy, everyone would do it - We are looking for an organized, resilient, determined, and reliable “doer” that follows through with deliverables, seeks to exceed expectations, and always completes assigned tasks – always.• Live, Learn, Laugh, Love – We are seeking authentic individuals with good intentions, a positive and friendly disposition, who engage their soul, body and mind with what makes them happy, healthy and content.

Behavior Standard: Maintain positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, vendors, co-workers and management. Employees at all levels of the business are expected to treat each other with respect. The success of the business depends on co-operation and teamwork among all employees.

Role description:The Fulfillment Supervisor leads, manages, holds accountable and supports a team of fulfillment pharmacy technicians responsible for timely and accurate order fulfillment processes, including packaging, labeling, dispensing, toting and shipment preparation. You are expected to effectively supervise and assist in all fulfillment functions to ensure tasks areexecuted with an emphasis and laser focus on accuracy, timeliness and guarantees made to our partner communities. A core function of this role is to enhance employee engagement and build of team of RPRS (Right Person, Right Seat) and GWC (Get it, Want it, Capacity to do it) individuals. This position reports to the Director of Pharmacy and is classified as exempt.

The ideal candidate is dynamic, accountable, and enthusiastic about continually improving on day-to-day operations, is interested in technology, is an active learner, thrives in a fast-paced dynamic environment, and excels at providing exceptional customer service. You must be a problem solver, motivator, team-player, meticulously attentive to detail, and possess strong leadership, time-management, and organizational skills required to focus team resources on the most productive initiatives to maximize performance.

Functional Oversight Areas:• Dispensing Automation (TCG Machines, InpectRx, Dosis, similar)• Bingos• Corrections• Bulks

Position Priorities:1. Ongoing assessment of new and existing staff2. Organization of all fulfillment work areas3. Training and Remediation of staff / processes as needed4. Staff Schedule Optimization5. Automation Optimization6. Monday through Friday “Out Time” Goal of 10:30p or earlier

Responsibilities (including but not limited to):• Lead, manage, and hold accountable (LMA) – We are structured and organized according to the EntrepreneurialOperating System (EOS) explained in the book Traction by Gino Wickman. You can learn more about EOS here:• Supervises and directs daily workflow in Fulfillment to ensure all tasks, orders, and requests are promptly processedand any exceptions are immediately addressed to meet our customer's needs.• In collaboration with the Director of Pharmacy, responsible for fulfillment technician scheduling.• Directs, delegates, and/or assists with the training of fulfillment personnel• Responsible for ensuring fulfillment team puts away inventory timely and per organizational standards, works withInventory LMA on best practices.• Assesses team members to ensure they are following process and meeting metric expectations; shares feedback,retrains, remediates, or counsels as necessary• Production Support as needed• Reports and discusses scorecard metrics with team members• Lead daily team huddles and L-10 meeting, timely reports department metrics in scorecards• Conduct monthly individual 1:1s with direct reports• Leads by example exhibiting the CORE Values each day, adheres to MMP Behavior Standard• Encourages teamwork and promotes company philosophy• Attends required company meetings• Completes all required courses in adherence with PRS compliance system• Is prompt and able to perform the required duties of the position on a regular, predictable basis• All employees are responsible for maintaining a safe and secure environment for all• Other duties/projects as assigned

Qualifications:• 5+ years supervisory experience in a high-paced, volume, turnover environment, preferably leading a team of 10+hourly staff• 3+ years' experience as a contributor in in a high-paced, high-volume, and growing production environment. • Licensed, and in good standing, Illinois Pharmacy Technician (will require national certification within 2 years of receiving IL Pharmacy Technician license).• Pharmacy Technician National Certification preferred• Ability to work an evening schedule, if/when necessary• Proven track record of managing workflow through achieving / evaluating metrics and KPIs• Prior experience working and troubleshooting high-dollar automation equipment, preferably pharmacy automation• Knowledge of Lean Six Sigma Concepts / Process Improvement / Operations Optimization preferred• Ability to train, develop, and assess – new and existing team members• Ability to have regular coaching and counseling sessions to ensure staff is RPRS• Ability to work with different personalities to maximize production/quality metrics and collaborative working relationships• Advanced computer skills; Proficiency in Framework and Docutrack preferred• Must have high energy, be interactive, have a strong work ethic, be well organized, and a self-starter.

• Possess strong organizational and time management skills• Strong problem-solving skills, documentation, research and resolution skills• Ability to communicate effectively; strong verbal, written, and listening skills• Ability to interact with employees, customers and other key stakeholders in a professional manner• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis onaccuracy and timeliness• Ability to adapt quickly to rapid changes in work environment

Equal Opportunity Statement:Decisions and criteria governing the employment relationship with all employees at Medication Management Partners, LLC., are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

This job has been posted by IgnyteAI on behalf of Medication Management Partners. IgnyteAI is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of IgnyteAI not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.