Fulfillment Supervisor San Francisco, California, United States - Shortstorybox : Job Details

About Us:Short Story is an award winning, technology-powered retailer dedicated to petite women 5'4 and under. Our mission is to create a seamless shopping experience for millions of petite women so they can dress with effortless confidence. As a fast-growing startup, we're revolutionizing retail with a data-driven learning system that leverages customer feedback to create exceptional, tailored products. We've been recognized by top publications like Forbes, Fortune and are backed by top institutional investors who share our vision of building the world's next great consumer brand.At Short Story, we celebrate petiteness, boldness, and modern womanhood. Our culture combines an insatiable hunger for data, an unwavering commitment to creating superior products, and a hustle startup mentality. We have a strong senseof urgency. Since 2019, we've cultivated a team of dedicated problem solvers and fashion enthusiasts. We're excited for you to join us on this exhilarating journey.Short Story is seeking a Warehouse Supervisor to lead teams within our fulfillment center in San Francisco. Your mission is to help us build a well-oiled machine, driven by a customer-centric mentality. You'll lead the charge on managing a team of exceptionally talented, bright, and committed people. As Warehouse Supervisor, you will help us deliver our promise to our customers. You will oversee the receiving, handling, storing, picking, and packing activities within the warehouse, ensuring quality standards are met at every turn. You must be an exceptional people manager and operationally savvy. You will lead a large team of associates and several functional Team Leads. You must have the ability and vision to help us scale rapidly. Our ideal candidate is exceptionally detail oriented, and able to track multiple facets of the warehouse at any given time.Your primary responsibilities will be:

• Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, organizing, directing, and training warehouse employees and establishing, monitoring, and managing operation goals
• Support development of warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory management, gate processes, and shipping
• Review and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are met
• Inspire, develop, and support your direct reports and warehouse associates
• Connect your team to our vision and bring focus & intention to delivering on our stated goals
• Manage the labor planning needs for your team to meet weekly goals through accurate planning for current and future hiring needs
• Review daily performance data and analyze for trends and opportunities. Make informed decisions and respond to changing operational needs effectively e.g. staffing and process changes.You will support some of these functional areas:
  • Outbound: manage every aspect of the outbound shipping process including picking, folding, and shipping orders. You will ensure that every detail is perfect in our Short Story curations. This team is also responsible for processing Client exchanges.
  • Returns: ensure that all returned items are of highest quality before being placed back into inventory to delight another Client.
  • New Merch: receivenew inventory from our vendor partners by tagging, categorizing, and binning 100% of our new inventory.
  • Support: enable a successful operation overall by solving fulfillment issues, repairing and restoring inventory, and keeping equipment running smoothly.Minimum Qualifications:
    • You have a four-year degree or equivalent professional experience
    • You are an exceptional people manager with 3+ years leading large teams
    • You are proficient in Microsoft Office (Excel, Word, PowerPoint) or G Suite (Google Sheets, Docs, Slides)
    • This is an 100% in person role. You must be able to work in our SF office in Mission Bay.
    • Comfortable delivering frequent written and oral feedback
    • Eligible to work in the United StatesOther Qualifications
      • Bilingual English & Spanish strongly preferred
      • You thrive in fast-moving environments where you will move quickly
      • You are energetic and ready to be on-the-go -- leading your team from the floor for 8 or more hours per day
      • Strong problem-solving skills with the ability to think analytically while working in a fast-paced startup environment
      • Entrepreneurial mindset: You must be comfortable and confident leading a small team where your ideas and efforts will have a direct impact on company processes
      • Expertise in verbal and written communication with internal and external stakeholders
      • Previous experience working in ecommerce or a tech startup is a plus
      • Must be able to wear many hats with a hands-on, ready to go attitude
      • Must be flexible and accept change readily with a driven and positive mindset
      • Eager to learn and excited to help build a company from the ground upWhy You'll Love Working at Short Story:
        • You'll get to work at an early stage start-up, to build the culture, and to have an outsized impact on our company and society
        • You'll be a key part of the company with the ability to make high impact decisions
        • You'll get the opportunity to try your hand at new things. We deeply believe in giving people opportunity to venture into new areas
        • We are a successful, fast-growing startup solving problems that have not been solved before and reinventing fashion for an underserved segment
        • We are a group of smart, passionate, hustlers with a wealth of diverse experiences
        • We are motivated by unique challenges and opportunities
        • We are our own customers; many of us on the team are petite women who love our products
        • We are driven by the mission of helping petite women find their perfect fit so they can dress with total confidence
        • Estimated salary for this position is $68,000 - $83,000 annually. The actual compensation for this position may vary based on skills, experience, and business needs.
        • Medical, dental, and vision benefits
        • 401k with company match
        • Flexible PTO policy
        • Catered lunch on Fridays and company events
        • Employee discount on merchandise
        • Opportunity to work at a Y-Combinator backed startup alongside a dedicated and experienced founding team Short Story is committed to providing equal employment opportunity and a work environment free of discrimination and harassment for all employees and applicants. We work diligently to ensure equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, Veteran status, or other legally protected characteristics.Accepted file types: pdf, doc, docx, txt, rtfAccepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile How many direct reports have you managed in previous roles? How many total reports did you manage? * Are you able to travel to our SF office every day? * Select... Select... Education School Select... Degree * Select... Voluntary Self-IdentificationFor government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in Short Story's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:A disabled veteran is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .How do you know if you have a disability?A disability is a condition that substantially limits one or more of your major life activities. If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
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