Full Stack Engineer (Support) - Buffalo, NY - Odoo : Job Details

Jobs Full Stack Engineer (Support) - Buffalo, NY 40 Fountain Plaza, Suite 1200, Buffalo, NY 14202, United States Services / Development Services Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps. Odoo has become a global network with more than 12 million users and partners in more than 120 countries, and we continue growing with 2000 daily downloads. We are growing fast and need to hire faster. Apply Now Recruitment Guidebook Users of the Product12,000,000 Company Growth60% Year over year Company MaturityProfitable We are currently searching for a highly motivated candidate to join our Support Engineering Team in Buffalo, NY Team Size12 people To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. What we expect This is a hybrid (40% remote and 60% onsite) role in Buffalo, NY. Odoo is the world's top open-source ERP SaaS software and Product Support is the key to our future success Technical Support Engineers coordinate with various service teams to strategically find the best coding solutions for businesses that use our software. As a Full Stack Support Engineer here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers across North America. What you'll do -> You will investigate technical issues customers face by looking at their data and digging into the source code. -> You will communicate with customers to understand their issues and help them identify what went wrong. -> You will create solutions tailored to the customers' problems and apply them to their database. ​-> When the underlying issue is not specific to the customer, you will fix the faulty code and write tests to prevent the issue from affecting other customers or resurfacing in the future: contribute directly to software used by millions. This role collaborates with other client-facing roles, is part of a growing team, and heavily impacts Odoo's success. You will solve issues that help our customers' businesses continue to thrive. We're looking for someone who loves to program, is investigative, empathetic, and has great communication skills. You understand small to medium-sized businesses and the functions within them. Responsibilities Own support tickets and troubleshooting within our organization for Odoo, tools, and services Investigate technical issues, customer-reported problems, and bugs. Identify root causes, describe symptoms, quantify scope, and propose solutions Working with internal cross-functional teams to solve technical problems for our customers and strategic partners Acting as a technical advisor to our customers and strategic partners Solving technical problems, demonstrating Odoo product value, and communicating clearly and effectively to technical and non-technical audiences Managing support for Enterprise customers in SaaS, PaaS, and Self-hosted environments Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience Document support ticket resolution and apply these fixes for customers Your Profile Experience with programming languages Experience with relational databases A knack for problem-solving Nice To Have Experience with Python, JavaScript, and PostgreSQL in self-hosted, SaaS, and PaaS environments Contributions to open-source projects Knowledge of business processes (e.g., sales, accounting, inventory management, etc.) What's great in the job? Great team of smart people in a friendly and open culture. Flexible working hours and two days of work-from-home a week. Real responsibilities and challenges to grow your skills. Expand your knowledge of various business industries. The Odoo cultureBuilding a company we love. READWho is your manager?Being a team leader at Odoo. READThe founder's storyFrom 1 to 250 employees in a few years. READWhat we offer. Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits PTO (Paid-time-off), paid sick days and paid holidays Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals Evolve in a nice working atmosphere with a passionate, growing team Snacks, fruit, and coffee/drinks on tap Pre-tax commuter benefits such as parking and transit Company-sponsored events for groups of 6 employees The estimated annual compensation range for this role is $60,000-$85,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Compensation & PerksA full-time position with an attractive salary package Exchange ProgramApply to a similar position in a subsidiary of Odoo Our offices Sponsored EventsAfterwork events, several team building activities Trainings12 days trainings a year and books for career development Sport ActivityPlay any sport with colleagues, the bill is covered Eat & DrinkChef prepared lunches daily, Fruits, Snacks, and Coffee provided Be part of our team Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the New York Fair Chance Act, we will consider employment-qualified applicants with arrest and conviction records. Apply Now