Full-Time Call Center Agent II - Conduent State & Local Solutions : Job Details

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Full-Time Call Center agent $16/hr

Our Agents respond to caller inquiries in a call center environment. Agents have a daily number of calls and/or average handling time objectives that are in place to meet departmental service level agreement requirements.

** This is an IN-OFFICE position, NOT a work-from-home position. ***

Location- Columbia, SC

Position type: Full-Time

Schedule- Monday-Friday 8:20 AM-5 PM (NO WEEKENDS)

Starting Pay- $16 per hour

Requirements: Must be at least 18 years of age with at least a high school diploma or GED background and a Drug screen is required. Customer service experience preferred 2 years of call center experience. Complete CRS assessment and must be able to work overtime as needed.

Job Track Description:

• Performs business support or technical work, using data organizing and coordination skills.
• Answer inbound calls only.
• Be able to perform and meet call handle standards in a fast-paced, large call volume environment.
• Use multiple computerized systems, multi-tasking is required.
• Respond to telephone inquiries and complaints using standard scripts and procedures.
• Gather information, research/resolve inquiries, and log all inbound calls.
• Communicate appropriate options for resolution promptly.
• Inform callers about services available and assess caller's needs.
• Deescalating occasional irate callers.
• Provide peer-to-peer training for incoming training classes that transition to the call center floor.
• Provide excellent customer service.

People who succeed in this role have:

• The ability to convey complex information clearly and concisely to ensure customer understanding.
• Strong work ethic.
• Effective and accurate written and verbal communication skills.
• Effective problem-solving skills.
• Are excited by innovative technology.
• Provide calm conflict resolution and problem-solving.
• Can commit to 100% attendance.
• Join a rapidly growing organization that can support your career goals.

Apply Today!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business needs, may be eligible for a bonus or incentive. In addition, The estimated pay for this role is $ 16/hr per hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the Submit button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.