Full-Time Coach & Customer Success Manager - The Athletic Clubs : Job Details

FT Coach & Customer Success Manager (CSM)

Responsibilities

• Coach avg 15 classes across squads and drop-in classes
• Vett and qualify potential members to align with The AC values
• Onboard and retain members of your AC Club.
• Uphold company standard monthly retention of 96%.
• Manage all aspects of squad membership
• Nurture member relationships
• Deliver training programs in accordance to The AC Standard
• Actively engage in community through official and non-official channels
• Creatively problem solve for unique challenges within squads and club

Qualifications

• NASM CPT or equivalent
• 2+ years coaching group fitness
• 1+ year CRM experience
• 2+ years Customer Service Experience
• Outgoing and social personality, interested in others and keen to get to know people