Full Time Eligibility Worker - County of Brown Minnesota : Job Details

The Eligibility Worker is responsible for performing a variety of tasks related to the determination of eligibility for income maintenance programs. This position must determine the eligibility of clients for Federal and State public assistance, while providing high-quality customer service. Essential Duties and Responsibilities Provides information regarding programs and community resources. Determines and explains eligibility for all income maintenance programs. Interviews applicants to determine eligibility for food support, cash, health care, childcare assistance and emergency programs while meeting program processing deadlines. Remains objective protects client confidentiality and complies with data privacy rules. Diffuses consumers who may be angry, hostile, verbally or physically aggressive. Educates consumers regarding program requirements, expectations and benefits. Explains rights and responsibilities and serves as central point of communication. Refers individuals to ava...Worker, Operations, Retail, Program, Skills