Description SUMMARY:Under routine direction, assist the Senior Manager of Loss Prevention with the daily operations of the Loss Prevention Department including providing support to all Aztec Shops retail stores, markets, housing and dining facilities, including Snapdragon Stadium, to combat external theft, internal theft, and shrinkage. The Assistant Manager will continuously evaluate Loss Prevention procedures and stay current with evolving tactics and strategies to limit retail loss to Aztec Shops. The Assistant Manager will oversee the day-to-day operations of the Loss Prevention Department in the absence of the Senior Manager of Loss Prevention.ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION:NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Assists management with the daily operations, and theft related incidents.
- Assists management to ensure that proper procedures and guidelines are in place to reduce shrinkage and limit liability to Aztec Shops.
- Serve as the day to day lead for hourly Loss Prevention Agents.
- Ensure Loss Prevention Agents are executing tasks effectively and consistently and work with Senior Manager, Loss Prevention to make sure team goals are met.
- Support Loss Prevention Agents during active incidents (e.g., theft, fraud), ensuring proper protocols are followed.
- Serve as the main point of contact for Loss Prevention matters including customer issues and complaints to ensure customer satisfaction in the absence of the Senior Manager of Loss Prevention.
- Assists with planning, coordinating, and preparing investigations involving internal and external theft.
- Operate in a sensitive political environment requiring a high degree of discretion and confidentiality.
- Ensure the safety and security of all residents, guests, staff and property at all Aztec Shops owned, operated or leased locations, including residential locations.
- Assist with the civil demand collection and have oversight of the meal plan spot checks.
- Oversees and trains employees engaged in surveilling and apprehending theft suspects.
- Oversight of ensuring proper records are maintained and proper video surveillance of all apprehensions is maintained in accordance with California State University (CSU) policies and applicable laws.
- Develops and maintains professional and positive working relationships with customers, coworkers, vendors, student organizations, faculty, staff, University Police, university personnel, and other law enforcement agencies and security contractors.
- Operates under the authority of California Penal Code Section 490.5(f)(1) when apprehending theft suspects.
- Responsible for management of Grad-Fest security contract.
- Provide in-person Loss Prevention awareness training to all Aztec Shops Dining and Bookstore employees.
- Evaluates the appropriate surveillance camera coverage in Aztec Shops locations and works with the Senior Manager of Loss Prevention on the coordination of any repairs with the contractor.
- Assist with the upkeep and management of all alarm systems, including training new personnel.
- Committed to promoting diversity, equity, and inclusion in the workplace.
- The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act pursuant to California Penal Code Section 11166.5.
- Must comply with and ensure continued, consistent compliance with all company policies, and federal, state and local laws/regulations including but not limited to: employment, safety, health.
- Other duties may be assigned.
Minimum Requirements MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED:The minimum requirement for applicants is a High School diploma or General Education Development (GED) degree; plus at least five years of experience in Loss Prevention/Security Management experience. Some college, Certified Forensic Interviewer (CFI), or other investigative certification preferred. At least one year in a supervisory role. Familiarity with regulatory requirements and best practices in loss prevention and safety.Must be proficient in use of computers, CCTV systems, and Microsoft Office and Google Workspace, radio communications and etiquette. Must possess at time of hire, or be able to obtain CPR certification within 6 months post hire and keep all certifications current. MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONSLANGUAGE SKILLS: Must be able to read, write and understand English. Requires the ability to follow verbal and written instructions, guidelines and objectives. Requires the ability to read, comprehend, analyze, and interpret general business information, regulations, and policy manuals. Ability to effectively present information and respond to questions from employees, coworkers, vendors, other departments, customers, and the general public. Ability to complete written suspect apprehension reports using computer software.MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, and volume. Ability to apply concepts of basic math.REASONING ABILITY: Ability to carry out instructions furnished in written, verbal, or diagram form. Ability to deal with problems involving multiple variables and active opposition. Must be able to make sound decisions in high stress environments where the consequences of error are great.MANUAL DEXTERITY:Must have average levels of eye/hand/foot coordination. Must be able to utilize a computer. Requires the ability to use a variety of office machines and equipment.PHYSICAL COMMUNICATION: Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds to allow for normal and emergency communication between individuals and adequate perception of audible warning devices and use of digital radio systems.PHYSICAL DEMANDS: While performing the duties of this job, the employee is frequently required to move rapidly during emergency situations, and must be able to run, jump, grapple, and grab. The employee may need to use reasonable force to effect the arrest of criminal suspects. The employee must occasionally lift and/or move non-compliant subjects and must be able to apply safe and proper lifting and/or push-pull techniques in doing so. Specific visual abilities required for this job include close vision, peripheral vision, distance vision, and color vision for extensive reading and interpretation of reports and documents, as well as observation of subjects both direct and via CCTV.WORKING CONDITIONS AND HAZARDS:The primary work environment is in retail stores and food services units with a variety of surroundings. The retail stores are generally carpeted, with merchandise fixtures and HVAC. Some of the food services units do not have HVAC and are hot and humid. May on occasion work at Snapdragon Stadium and/or Viejas Arena where they may need to ascend/descend stairs. The employee occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate. Residential facilities are generally carpeted interior environments with HVAC, with some exterior parking lots and sidewalk areas. May on occasion, work outdoors, exposure to varying weather conditions, dust, and allergens, work temperatures and noise.BACKGROUND CHECK INFORMATION:A background check will be conducted after a conditional offer of employment is extended by the company and accepted by the applicant and must be satisfactorily completed prior to any applicant beginning work in a full-time, part-time non-student, or sensitive student capacity with Aztec Shops.Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses. Failure to answer background check questions honestly, and satisfactorily complete the background check may affect the employment status of applicants or continued employment of current Aztec Shops employees who apply for promotional positions which require a background check. Aztec Shops Ltd. complies with all applicable federal, state and local laws, including California Fair Chance Act, when conducting background checks. Aztec Shops will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Aztec Shops is concerned about criminal history that is directly related to the job, you will be given notice and an opportunity to respond and provide additional information such as rehabilitation efforts or mitigating circumstances, or information pertaining to the accuracy of the background report. Aztec Shops will consider all evidence of rehabilitation and mitigating circumstances. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.Aztec Shops is an Equal Opportunity Employer. We are committed to making equal employment opportunity (EEO) decisions based solely on an individual's qualifications as they relate to the requirements of the position for which the individual is being considered. This commitment applies to all aspects of employment, including recruiting, hiring, training, transferring and promoting the best qualified persons for all positions. We provide equal employment opportunities without regard to ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, hair style or texture associated with race, marital status, medical condition (genetic characteristics [GINA], cancer or a record or history of cancer), national origin, race, religion (religious dress/grooming practices), sex (includes pregnancy, childbirth, breastfeeding and/or related medical conditions, and reproductive choices), sexual orientation, military or veteran status, status as a victim of domestic violence (includes sexual assault, and/or stalking), actual or perceived combination of protected traits (i.e., intersectionality or cross-sectionality), or any other category protected by law. Aztec Shops ensures that this applies to all personnel actions, such as compensation, benefits, transfers, layoffs, company-sponsored training, promotions, terminations and disciplinary actions.Aztec Shops, Ltd. is also committed to promoting a diverse, equitable and inclusive workplace culture. Our organization embraces the many dimensions of diversity that make individuals unique and harness a variety of perspectives in order to create better outcomes that will benefit everyone.Updated: 1/9/2025
