Full-Time Night Auditor - Canyon Ranch : Job Details

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OverviewCanyon Ranch has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests, with established wellness destination resorts in Tucson, Arizona, Lenox, Massachusetts, and Woodside, California. In addition, Canyon Ranch operates North America's largest day spa at The Venetian hotel in Las Vegas, Nevada. Canyon Ranch is a 13-time winner of Travel + Leisure's Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, and both wellness resorts were named in the 2019 U.S. News & World Report Best Hotels rankings.

ResponsibilitiesAs our Night Auditor, you'll be responsible for settling guest and house accounts on the overnight shift, making sure that the next day starts fresh. You will run reports and distribute them as directed, based on the day's activities.

What You'll Do

• Calculate and update guest ledger balances, post charges, adjustments, and settlements to guest and house accounts.
• Review each shift audit from the hotel and spa departments.
• Ensure overnight guest needs are met and be in charge of fulfilling those requests.
• Be a problem solver when things go wrong or need repair. Help solve guest problems or relocate a guest to another room if needed.
• Update guest information on the communications systems to provide early risers timely information such as a Yoga class or morning walk activities.
• Serve as a Guest Services Representative, PBX Operator, and Bellperson as required (i.e., settling guest accounts, answering the phones).
• Provide guest services in the absence of normally assigned staff.

QualificationsWHAT YOU'LL NEED TO BE SUCCESSFUL

• 1+ years of Hospitality front desk operations required. Previous night audit experience will be very helpful.
• Opera Property Management system preferred.
• Understanding of maintenance issues to assist with minor room issues. Excellent communication skills.
• CPR/AED certification required within 90 days of employment.
• TIPS or Alcohol Awareness Certified a plus. Valid Driver's license and acceptable driving record.
• Basic accounting or bookkeeping knowledge.

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Entry level

Full-time

Management and Manufacturing

Hospitality