Full Time Population Care Coordinator-Eaton Rapids - Eaton Rapids Medical Center : Job Details

Description

Provide a coordinated, strategic approach to identify new or manage as established chronically ill patient population.

Stratify patient population according to risk to effectively and efficiently manage patients. Determine frequency of need for provider appointment and CCM encounters. Maximize use of qualified clinical staff within the care management team to provide appropriate non face-to-face patient contact.

Collaborate with practice leaders to implement effective internal tracking systems for patients such as a patient panels, annual wellness visit scheduling, transition of care follow-up calls/timely provider visits, and CCM non face-to-face monthly encounters.

Ensure all required elements are documented for CCM and related AWV component billing.

Collaborate with practice leaders to establish a method for assigning patients into a panel listing by provider that is routinely utilized for scheduling purposes and is continually monitored to balance supply and demand. Utilize empanelment method to ensure that preventive, chronic, and acute needs of all patients are met, including both high and low utilizers.

Ensure office staff has an effective internal tracking process to capture results, medication acquisition, missed appointments and adherence to follow-up appointments.

Develop a track process to track Annual Wellness Visits (AWV) scheduling and ensure that patient records are reviewed appropriate to identify care gaps prior to visit with the provider visit. Post reminders to secure that all co-morbidities are discussed and documented during AWV.

Participate in daily huddles with provider and care team. Identify scheduling opportunities, determine special needs for patients arriving that practice day, identify patients who need care outside of their scheduled visit, patients overdue to AWV and those with missed appointments needing rescheduling. Ensure sharing of positive patient stories or compliments involving care team efforts.

Provide clinical health coaching interventions to motivate patients and families towards successful self-management of chronic disease. Effectively partner with provider practice team members to mobilize needed community resources for the patient and family.

In collaboration with the physician or qualified healthcare provider, develop a care plan based on mutual goals with the patient, family, the provider's emergency plan, medical summary, and ongoing action plan, as appropriate. Monitor patient adherence to plan of care and progress toward goals in a timely fashion, and facilitate changes as needed.

Facilitate patient access to appropriate medical and specialty providers as indicated by physician or qualified healthcare provider.

RequirementsBLS required upon hire and maintained throughout employment. Must have current license as an LMSW, graduate of Medical Assistant program with 3-5 years experience in quality or chronic care management, or equivalent experience. Previous experience in caring for chronic disease patients required. Previous Population Health, Care Coordination, Case Management, Home Health or Behavior Health experience preferred. 3-5 years experience in provider practice or clinic health setting preferred. Previous experience with mobilizing community resources, navigating patients through the healthcare continuum, and working with disparate populations preferred.