GA DHS - ID Analyst - CodeForce360 : Job Details

The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in Atlanta, Georgia.*THIS IS A NON-TECHNICAL ADMINISTRATIVE POSITION. *State of Georgia resident applicants only. *PLS do NOT submit candidates previously submitted to req #703939*Position Responsibilities: Receive and track onboard and offboard requests; check the requests for completeness and accuracy. Submit requests for Active Directory (AD) and Office365 accounts for new hires through the ServiceNow ordering system. Submit request for setup and delivery of equipment and wireless devices of new hires. Coordinate with department requestors for additional application access requests. Track progress of requests to completion and escalate to vendors and management as needed. Review accounts for accuracy of provision or deprovision based on requests. Test new accounts upon creation for successful login to equipment, network, office 365 email, and remote VPN. Confirm onboard accounts are assigned correct group memberships, mapped network drives, and ServiceNow profiles as requested. Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards. Communicate status of processed onboard or offboard requests to hiring managers. Resolve requests within SLA while providing the highest level of customer service. Display a consistent understanding of compliance to assist in high priority escalations and requests.Qualifications & Skills Required: Minimum 2+ years of help desk support. One-year proven experience with Office 365 Pro Plus core applications. One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.). Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines. Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting. Detail oriented with the ability to work independently and remote. Excellent oral, written, and interpersonal communication. Experience in performing well under pressure. Capable of working competently with personnel at multiple levels of the organization. Experience with ServiceNow and/or Okta is a plus. Must have work authorization that allows candidate to work in the United States.Required/Desired SkillsSkillRequired /DesiredAmountof ExperienceAssociate degree in a related field Required0Experience with O365 Pro Plus core applicationsRequired1YearsExperience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.). Required1YearsExperience with excel spreadsheets, including formulas and reportingRequired2YearsExcellent oral, written, presentation and interpersonal communicationRequired0Experience in help desk supportRequired2YearsQuestionsNo.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? Question2Please list candidate's email address that will be used when submitting E-RTR. Question3Candidate must be paid the rate of $28.66 if selected for engagement therefore the SRP rate cannot exceed $38.70. Do you accept this requirement? Question4The maximum mark-up for this engagement's SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%? Question5This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement?Question6The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client's selection date. Do you accept this requirement?Question7Remote Work Permitted: Due to COVID-19, the client has agreed to allow the selected candidate to work remotely for the time being. However, the selected candidate must be available to report onsite as directed by the client. Do you accept this requirement?