Gate Attendant - Hidden Valley Lake Association : Job Details

DescriptionGraveyard ShiftThis list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Greet and screen incoming vehicle and pedestrian traffic pursuant to standard operating procedures.
• Screen and log incoming telephone calls, log and handle complaints, refer requests for assistance to the appropriate Department or agency when necessary, and dispatch patrol personnel to calls for assistance within the community via two-way radio.
• Perform computer data entry pursuant to standard operating procedures.
• Document and maintain logs, records of gate activities, and incident reports as required.
• Telephone for fire, medical, and law enforcement assistance as required.
• Maintain confidentiality of all records, incidents, and crimes.
• Investigate and submit oral/written incident reports as service assignments dictate, ensuring accuracy, thoroughness, clarity, and timeliness.
• Oversee gate and computer operations pursuant to standard operating procedures.
• Provide assistance whenever possible, within the limitations of authority and resources, to public agencies possessing legal jurisdiction or capability of providing assistance. In the event of criminal activity, initiate citizen arrests and/or alert victims to the availability of local law enforcement officials.
• Submit reports as assignments require with accuracy, clarity, a timeliness, and follows up to ensure service quality and client satisfaction.
• Communicate and coordinate directly with Department personnel, inter-company departments, public agency, and law enforcement agencies via two-way radio.
• Ensure proper accountability, maintenance, care, and cleanliness of Department computers, equipment, gate apparatus, facilities, and gate plaza areas.
• Attend organization and Department safety/training meetings.
• Testify in court and Association Hearing proceedings as required.
• Prepare and submit oral and written reports and recommendations to the Director of Security Services.
• Confer with representatives of local government to ensure cooperation and coordination of organization activities with law enforcement and public safety agencies.
• Confer with representatives of management to enforce policies and determine need for programs.
• As an agent of the corporation, enforce the Association's Covenants, Conditions, & Restrictions, polices, rules, regulations, procedures, Board Resolutions.
• Deny vehicle and pedestrian entry into Hidden Valley Lake, should the party fail to establish legitimate justification or rightful authority to enter.
• Photo ID member's guest and venders entering HVL and ensure that person(s) are authorized entry per Gate Access Policy.
• Confiscate misused or expired HVLA Photo ID cards.
• Access property owner computer and hard files. Retrieve, add, delete, and modify information pursuant to standard operating procedures.

RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Speak and write clearly, concisely, and effectively.
• Sound working knowledge of computers and related software and network applications.
• Ability to follow instructions and exercise common sense and good judgment.
• Knowledge of public relations and customer service skills. Maintain professional and courteous demeanor and attitude at all times.
• Knowledge of proper radio communication skills and procedures.
• Interpret laws, rules, and regulations.
• Define problems, establish facts, and draw valid conclusions.
• Analyze policy issues and problems and develop recommendations regarding operational issues.
• Establish and maintain effective working relationships with the general public, community based groups, organization staff, and other government agencies.
• Must be willing to work overtime, holidays, weekends, and any gate shift if required.

SUPERVISORY RESPONSIBILITIESWhile this position does not have direct reports, it is expected this individual provide leadership and personal support to work team; walk the talk. Communicate and support company policies and decisions in a positive manner. EDUCATION and/or EXPERIENCEAny combination of training, education, and experience which demonstrates the ability to perform the essential duties of this position. This may include:

• High School Diploma / GED or equivalent thereof.
• Previous experience with computers in a customer service environment, including keyboarding and/or typing.
• Previous experience in law enforcement, military, security, and/or Common Interest Developments preferred.

LANGUAGE SKILLSAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups/people.MATHEMATICAL SKILLSAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.REASONING ABILITYAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.CERTIFICATES, LICENSES, REGISTRATIONSPossession of, or ability to obtain, a valid California Drivers License with no violations that would affect performing job requirements, Department of Consumer Affairs Guard Card Certificate. PHYSICAL DEMANDSWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.