General Clerk - Travis Association for the Blind/Austin Lighthouse : Job Details

ABOUT US:Travis Association for the Blind/Austin Lighthouse (TAB) a non-profit organization, was founded in 1934 by Dr. Henry L. Hilgartner and other civic-minded citizens of Austin to provide a setting where blind men and women could come to learn skills and create products that were sold door to door.Today, Travis Association for the Blind stays true to the mission established in 1934 by providing opportunities for economic and personal independence for people who are blind, visually impaired, or deaf blind by creating, sustaining, and improving employment. We continue to grow and expand the services we provide to blind Texans.Our Core Values guide us in everything we do: LIGHT: Leadership, Integrity, Growth & Innovation, Heart, and Teamwork. TAB offers a variety of benefits to include: 403(b) retirement plan; health insurance; dental insurance; vision insurance; employee assistance program; life insurance; paid time off; paid holidays; employee appreciation events; and more.Responsibilities•Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.•Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.•Schedule appointments and maintain and update appointment calendars such as time off.•Transmit information or documents to customers, using computer, mail, or facsimile machine.•Collect, sort, distribute, or prepare mail, messages, or courier deliveries.•Keep a current record of staff members' whereabouts and availability, such as attendance.•Take orders for office supplies or materials and send them to the proper departments to be filled. •Schedule space or equipment for special programs and prepare lists of participants.•Schedule deliveries and keep track of incoming shipments.•Correspond with delivery companies to couriers. •Work on special projects assigned by the office manager.•Complies with and assists other employees understand and comply with TAB's policies and procedures.•Behaves in accordance with the key behaviors aligned with TAB's Core Values of Leadership, Integrity, Growth & Innovation, Heart and Teamwork (LIGHT).•Other duties as assignedThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Knowledge, Skills and Abilities •Knowledge of office equipment and computer software such as Microsoft Office Suite.•Knowledge for assessing customers' needs, meeting quality standards for services, and evaluation of customer satisfaction.•Knowledge of administrative and clerical procedures•Actively looking for ways to help people.•Communicating effectively in writing as appropriate for the needs of the audience.•The ability to speak clearly so others can understand you.•The ability to read and understand information and ideas presented in writing. The ability to read and understand information and ideas presented in writing or in alternate form. •Excellent customer service skills •Strong ethics and discretion with confidential or sensitive information•Able to read, comprehend and understand information and ideas presented in writing or in alternative form

• Able to multitask, prioritize, and manage time efficiently
• Demonstrates sound work ethics
• Possesses cultural awareness and sensitivity

Supervisory Responsibility•NoneCommunication & Contacts Required•Employees, departments, managers, executives, vendors, community membersDecision Making/Judgment Required•Makes decisions as per Standard Operation Procedures and Company PoliciesMinimum Education and Experience •High School diploma or EquivalentPhysical Requirements With or without reasonable accommodation, employees in this position must be able to:•Ability to be in a stationary position (sit) for 7-8 hours

• Ability to lift/move up to 15 lbs. at times
• Ability to bend, stoop, squat, adjust position for 10% of time
• Ability to work in conditions with varying temperature, including cold and/or heat

TRAVIS ASSOCIATION FOR THE BLIND, A NON-PROFIT ORGANIZATION, IS AN EQUAL OPPORTUNITY EMPLOYER/AFFIRMATIVE ACTION EMPLOYERNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned or reassigned. This job description is subject to change at any time.ADDITIONAL NOTES:

• Background Check and Drug Screen required
• Internal and external applicants accepted
• Verifiable documentation of ability to work in the US

Individuals who are blind or visually impaired are encouraged to applyTRAVIS ASSOCIATION FOR THE BLIND, A NON-PROFIT ORGANIZATION, IS AN EQUAL OPPORTUNITY EMPLOYER/AFFIRMATIVE ACTION EMPLOYERTAB provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, genetics or any other characteristic protected by law. In addition to federal law requirements, TAB complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.EEO is the law. To review your rights under Equal Employment Opportunity, please visit: