General Manager - Franchise - Hilton Hotels : Job Details

Job Requirements

Summary/Objective

Eternal Hotels LLC is looking for an experienced hotel general manager to help open the new Hampton Inn & Suites La Grande. The hotel is a few months from opening, and the general manager will start about 1 month prior to opening to help hire employees, facilitate Hilton pre-opening requirements, and other operational tasks.

The general manager oversees and directs all hotel operating departments and ensures the highest guest satisfaction and employee morale while meeting or exceeding budgetary goals. This position will be responsible for the complete management of the hotel including but not limited to Sales, Food and Beverage, Human Resources, Finance, Front Office, Reservations, Rooms, and Engineering.

Responsibilities

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1. Manages policy deployment in the areas of lean manufacturing techniques, quality, cost reduction, complete and on-time delivery, safety, customer satisfaction, employee relations, visual controls, and hotel performance measures.

2. Provides leadership for employee relations through effective communications, coaching, training and development.

3. Provides leadership for problem resolution to facilitate faster improvements and improved working relationships.

4. Work with Human Resources to handle all progressive discipline with written documentation for employee performance.

5. Control department expenses in accordance with the budget.

6. Approves Purchase Orders in accordance with budgetary controls.

7. Implementation of all required systems and programs.

8. Ensures compliance with company standards for cost control, waste reduction, quality, safety, and complete and on-time delivery.

9. Respond timely to all guest issues or concerns and Guest Assistance issues.

10. Provides leadership through weekly management meetings.

11. Determines operations headcount needs and ensures compliance with company policies.

12. Oversight of training documentation for all departments per Hotel Standards.

13. Oversight of Front Desk and Night Audit.

14. P&L review and end-of-month reporting.

15. Manages compliance with state and federal regulations.

16. Maintains ultimate responsibility for hotel employees across all shifts.

17. Any additional duties as directed by the management group as the above listed items are general and are subject to change based on business needs.

Competencies

1. Problem Solving/Analysis.

2. Leadership.

3. Teamwork Orientation.

4. Project Management.

5. Communication Proficiency.

6. Performance Management.

7. Technical Capacity.

Supervisory Responsibility

This position manages all employees of the department and is responsible for leadership of the employees within its department.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This position regularly requires long hours and frequent weekend work.

Travel

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Work Experience

Required Education and Experience

1. Bachelor's degree or equivalent experience.

2. Prior hotel General Manager Experience required.

3. Prior experience working at a Hilton branded hotel is required, and prior experience working at a Hampton Inn is preferred.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Schedule:

* 8 hour shift

Experience:

* a Hilton branded hotel management: 1 year (Required)

Work Location: In person

Disclaimer

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.