GENERAL MANAGER - FRANCHISED - Marriott : Job Details

Job Number 24169937 Job Category Property Leadership Location Delta Hotels Richmond Downtown, 555 E Canal Street, Richmond, Virginia, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? Y Position Type Management Additional Information: This hotel is owned and operated byan independent franchisee, SMI Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Salary: $135,000 to $155,000 + Quarterly Bonus from Department: Human Resources Location: Delta Hotels Richmond Downtown (555 East Canal St Richmond, Virginia 23219) Division: SMI Hotel Group Hours Per Week: 40 Job Description About Us: SMI Hotel Group is a growing hotel management company operating upscale, full-service hotels in Virginia and Texas. The Delta Hotels by Marriott Richmond Downtown is situated in the vibrant heart of Richmond's financial district, alongside the beautiful James River. Guests enjoy our casual restaurant and bar, extensive fitness facilities, and easy access to outdoor adventures like mountain biking and kayaking. Richmond has been named the 'Best River Town in America' by Outdoor Magazine, making our hotel the perfect base for urban river recreation, shopping, dining, and nightlife. Position Overview: We are seeking an experienced, motivated, and dynamic General Manager to lead our hotel operations. This role requires an energetic self-starter who inspires the team to deliver exceptional guest service while fostering a positive work environment where every team member feels valued. The General Manager will oversee all operations and sales functions, ensuring high standards of quality, service, and profitability. Key Responsibilities: Maintain a high level of visibility in the hotel, regularly interacting with guests and team members to ensure adherence to brand and management standards. Develop and mentor subordinate managers, holding them accountable for departmental success. Inspire the team to deliver superior guest service and empower them to resolve guest complaints promptly. Maximize hotel revenues by anticipating market trends and developing strategic initiatives that capitalize on demand. Analyze competitor intelligence to grow RevPAR and RGI effectively. Collaborate with the Director of Sales to develop and monitor annual business and marketing plans, including participation in local and brand marketing campaigns. Propose the annual budget and recommend capital improvements to enhance hotel assets and guest loyalty. Control labor and operational expenses within budgeted guidelines to ensure profitability. Utilize business data to identify opportunities for improving operational efficiencies and enhancing the guest experience. Actively engage with the local community and build relationships with local officials and key clients. Qualifications: Bachelor's degree in hotel management or equivalent. At least 5 years of General Manager experience in a full-service hotel; Marriott experience preferred. Strong interpersonal and leadership skills, demonstrating professionalism and care toward team members and guests. Excellent organizational, time management, and technology skills. Proven track record of guest service excellence and revenue growth. Strong background in Food and Beverage operations is a plus. Positive references from previous superiors, colleagues, and subordinates. Benefits: At SMI Hotel Group, we recruit top talent to uphold our mission of delivering exceptional service to our guests. Our comprehensive benefits package includes: Health, dental, and vision insurance (for full-time employees) Paid Time Off (for full-time and part-time employees) 401(k) plan with company match (for full-time and part-time employees) Hotel discounts (for full-time and part-time employees) Paid holidays (for full-time employees) Early access to earned wages (for full-time and part-time employees) In addition, salaried team members receive: Company-paid life insurance Company-paid short-term and long-term disability insurance Company-paid accident and medical indemnity insurance Equal Opportunity Employer: SMI Hotel Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. This company is an equal opportunity employer. frnch1